Welcome to Arnie Bauer Cadillac

Excellent experience overall. Helpful and knowledgeable staff.

It's the only place I go to purchase a car or for service. My husband and I are very happy with our new vehicles and the customer service that was provided. I recently got an oil change and was skeptical in the beginning but was reassured by the gentleman taking care of me in that department. I wish I remembered his name. Nonetheless, we truly appreciate you all.

Bret Petchold was amazing beyond words. I was having an issue with replacing my rear license plate. I was given the runaround of outlandish cost to remove old and place new. Yes a cost! I called to speak to Mgr and Bret did not hesitate to assist me! Great customer service and excellence at its finest. Happy Thanksgiving as I give thanks for being embraced with people like Mr Bret!

Service is amazing! They listen and pay attention to every detail. Car looks brand new as if nothing ever happened.

We purchased a late model used car from this store and couldn't be more satisfied. Jeff Grote and Kathy Fioretti made it an absolute zero pressure enjoyable experience. They both are honest and super easy to talk to and work with. They are the definition of asset when it comes to employees. This dealership is what all stores should strive to be. Thank you to Rowland too as he went over the vehicle and was super nice. We drove two hours to get here and it was well worth the drive. We will recommend this store to everyone we know. Thanks again for a great experience, we love the car too!

My appointment was right on time, problem was taken care of right away, service department is always a pleasure working with them.

Service department was helpful and friendly.

We have been looking for a Yukon for quite a while. We had one on build with another dealership, but it was taking so much time, and when we learned that it could creep into 12 months, we started searching for an available one again. We are out of Arizona and were pleased to find the Yukon at Arnie Bauer, and happy to travel to get it! Being an out of state deal, the team made it a very positive and painless experience! I have a lot of family in Chicago and I plan on letting them know about the top notch team at Arnie Bauer!

Arrived at 7AM checked me in Told me it would be about an hour Took 50 min Very polite Waiting area was clean and had water, coffee, etc.

Everyone was very nice and accommodating. Super Nice!!

Friendly and knowledgeable staff.

I was satisfied with the entire experience, starting from my first contact through chat to make an appointment to getting the service completed on my vehicle. The advisor was nice and professional. The waiting area was clean and comfortable. This was my first time having my vehicle serviced at Arnie Bauer but I would definitely return in the future.

Just bought my 3rd car from Arnie Bauer Cadillac today. They continue to provide excellent service and great deals on vehicles. I will continue to support this dealership when the time comes to purchase another vehicle. Thank you!

Pleasant efficient

Good service and friendly personnel.

great service

I went to Arnie Bauer in Matteson to trade in my car. I had been looking online and had an idea of what I wanted. I let one of the salesmen know and he brought me out a truck to test drive. I loved it and we went inside to complete the paperwork. Brett, one of the managers, came to say hi and was a great help in getting my paperwork pushed through quickly without any problems. He even gave me a great deal on my trade-in, even though it was not in great shape. As a single woman, when I walked in I had some anxiety about purchasing my first vehicle alone. But Brett and his team were such a generous and honest group, making the whole experience really easy for me. I was grateful for their expertise and help during the purchasing process, and continue to feel that way now when I take my truck in for service. I know I’m in good hands at Arnie Bauer, and won’t hesitate to purchase my next vehicle from there as well. Would highly recommend to anyone!

Great service Dept staff!!

Awesome dealerships with great stock and a professional team. Tom was a great salesman and helped me find the exact vehicle our family needed while staying in budget! Thank you so much for helping us find a safe, reliable car that we love driving!! The team at Arnie Bauer, especially Tom, was incredible!

Excellent customer care, knowledgeable, & efficient amid our time constraints

Norm my salesman and Cody the manager were excellent, buying process was easy. In and out. Thank you guys so much. I LOVE my new truck.

Bret the managers is the man .Bought this car three months ago .brought it back in today .it needed brakes Arnie Bauer put brakes on for me…thank you Bret Pechtold.

I have never purchased a car so fast! It was lovely!

Just had to complement the service I received Sept8&9. My car wouldn’t start in the morning called dealer gave me the number to their toll service. They came within 2 hrs. Very pleasant man informed me what to do. Mark Diehl my usual service advisor called me to advise me what they were going to do. Called me later to advise me it was probably the battery and estimate cost. Called again to say yes it was the battery and no other problem. Asked if I would like to have the recommended done now while the car was there, gave estimate of cost . Said they would have it done Friday morning. At 8:30 called again to say car was done,made arrangements to have me picked up from home. Mark was very thorough, pleasant and over the top with keeping me informed with what was happening . Absolutely very pleased .

Awesome