Customer Testimonials
Excellent experience overall. Helpful and knowledgeable staff.
It's the only place I go to purchase a car or for service. My husband and I are very happy with our new vehicles and the customer service that was provided. I recently got an oil change and was skeptical in the beginning but was reassured by the gentleman taking care of me in that department. I wish I remembered his name. Nonetheless, we truly appreciate you all.
Bret Petchold was amazing beyond words. I was having an issue with replacing my rear license plate. I was given the runaround of outlandish cost to remove old and place new. Yes a cost! I called to speak to Mgr and Bret did not hesitate to assist me! Great customer service and excellence at its finest. Happy Thanksgiving as I give thanks for being embraced with people like Mr Bret!
Yesterday’s visit went well but it was due to a mechanical error made during my visit on 11/14, which made my vehicle leak antifreeze and oil. As a result, I had to get the vehicle towed to the dealership on 11/15 and I will definitely need to be compensated for being inconvenienced.
Service is amazing! They listen and pay attention to every detail. Car looks brand new as if nothing ever happened.
We purchased a late model used car from this store and couldn't be more satisfied. Jeff Grote and Kathy Fioretti made it an absolute zero pressure enjoyable experience. They both are honest and super easy to talk to and work with. They are the definition of asset when it comes to employees. This dealership is what all stores should strive to be. Thank you to Rowland too as he went over the vehicle and was super nice. We drove two hours to get here and it was well worth the drive. We will recommend this store to everyone we ...
My appointment was right on time, problem was taken care of right away, service department is always a pleasure working with them.
The service was good.
Service department was helpful and friendly.
We have been looking for a Yukon for quite a while. We had one on build with another dealership, but it was taking so much time, and when we learned that it could creep into 12 months, we started searching for an available one again. We are out of Arizona and were pleased to find the Yukon at Arnie Bauer, and happy to travel to get it! Being an out of state deal, the team made it a very positive and painless experience! I have a lot of family in Chicago and I plan on letting them know about the top ...
Arrived at 7AM checked me in Told me it would be about an hour Took 50 min Very polite Waiting area was clean and had water, coffee, etc.
Everyone was very nice and accommodating. Super Nice!!
Friendly and knowledgeable staff.
I was satisfied with the entire experience, starting from my first contact through chat to make an appointment to getting the service completed on my vehicle. The advisor was nice and professional. The waiting area was clean and comfortable. This was my first time having my vehicle serviced at Arnie Bauer but I would definitely return in the future.
Just bought my 3rd car from Arnie Bauer Cadillac today. They continue to provide excellent service and great deals on vehicles. I will continue to support this dealership when the time comes to purchase another vehicle. Thank you!
Pleasant efficient
Good service and friendly personnel.
great service
I went to Arnie Bauer in Matteson to trade in my car. I had been looking online and had an idea of what I wanted. I let one of the salesmen know and he brought me out a truck to test drive. I loved it and we went inside to complete the paperwork. Brett, one of the managers, came to say hi and was a great help in getting my paperwork pushed through quickly without any problems. He even gave me a great deal on my trade-in, even though it was not in great shape. As a single woman, when ...
Great service Dept staff!!
Awesome dealerships with great stock and a professional team. Tom was a great salesman and helped me find the exact vehicle our family needed while staying in budget! Thank you so much for helping us find a safe, reliable car that we love driving!! The team at Arnie Bauer, especially Tom, was incredible!
Excellent customer care, knowledgeable, & efficient amid our time constraints
Norm my salesman and Cody the manager were excellent, buying process was easy. In and out. Thank you guys so much. I LOVE my new truck.
Bret the managers is the man .Bought this car three months ago .brought it back in today .it needed brakes Arnie Bauer put brakes on for me…thank you Bret Pechtold.
I have never purchased a car so fast! It was lovely!
Just had to complement the service I received Sept8&9. My car wouldn’t start in the morning called dealer gave me the number to their toll service. They came within 2 hrs. Very pleasant man informed me what to do. Mark Diehl my usual service advisor called me to advise me what they were going to do. Called me later to advise me it was probably the battery and estimate cost. Called again to say yes it was the battery and no other problem. Asked if I would like to have the recommended done now while the car was there, ...
Awesome
Oil change was done quickly. Great customer service from the man who helped me.
Vinny was great. He keeps you informed of the status of your vehicle.
Mark D. friendly and professional.
Bill always gets it done. Have a problem and he will solve it. Awesome to work with
Love the service just wish when I had my tires Rotate it that they would have to check the tire pressure and make sure that those were correct before returning to Truck to me
AWSOME TEAM. VERY HELPFUL WITH AL OUR NEEDS. THANK YOU TO THE ENTIRE SERVICE STAFF TECHS AND ADVISORS
They have great reliable vehicles, service department experience is excellent.
Great buying experience. Thank you Alex & Alex! Love my new truck!
They are very courteous, polite and efficient. I am so happy to say they will go out of their way if necessary to help. Thank You, I appreciate your efforts. Clem DeLuca
You have a good Team, glad they’re nice and hospitable. I like how they wash my car.
the staff are friendly, the waiting area is clean and comfortable. I waited for my vehicle and was in and out before the suggested time.
The service was well organized and the work for my vehicle was done in a short time
Great experience as always dealing with the pros at AB Cadillac! Thomas is very knowledgable about the inventory, and eagar to help in every way! Thank you to all that helped with our Xt4 purchase!
Roland Laird is an outstanding salesman. He is patient and informative to his customers. He is also honest. Whatever he can do he does to satisfy his customers. Adam in the service department is courteous and kid to his customers. He takes an extra step for his customers. His honesty helps you to make informed choices. More aemployees should be like them. Robert Wilson
Wonderful dealership with wonderful people! I would recommend this dealer to anyone looking for a new or used vehicle!
BILL,VINCE,MARK,ADAM, ARE ALL AMAZING
Dave S. Is the best service manager I’ve ever dealt with! Customer always comes first
My experience with Arnie Bauer was very Pleasant. Thank you for your Excellent Service Awesome
When I think of what I want in my dealer. Is to know what kind of people I’m dealing with and this what I found out about mine, they are Knowledgeable, respect-full courteous Honest Hard working Dedicated and humble people
Vinny was the best took care of my truck quick and easy, dropped it off and was back to work in an hour, now that's service!
Bert, Alex were very sincere and this convinced me to buy new lease on 2023 Cadillac XT 6, It was their personal attention and knowledge, that made me trust them.
Very clean and people are helpful. Very reliable service. I feel respected and valued as a customer.
Started a little slow , but got better as we went on with the sell. Thanks
Very quick professional service. Vinny was great. Tech was great. First time after moving to the area and I’ve found my new Cadillac dealer!
The service is great people are very pleasant
Nice anf clean service area. Free water and cofee in the waiting area. Very friendly employees.
el servicio y la calidad
We have been Arnie Bauer customers for years and have owned/lease5 cars from them. Because of their commitment to their customers AND their unbeatable service department, we will always do business with h them for all our auto needs.
Dealer was very nice and helpful and the whole team done the job they was to do and I will tell all my friends and family to shop their.
Professional and pleasant.
Service with a smile. Vinny is great.
The Best Service Department ever ! Good well done .good experience. Good people I am satisfied
Very professional service and I will bring my truck back for future service on my vehicle.
Norm Mitchell was very helpful (I felt he bent over backwards) to help me and answered all my questions. Was able to find my new lease vehicle, helped me transfer items from old car. He can be depended upon any followup. Everyone in service have been helpful since I have been involved with dealership. Even with some silly questions, they have always been respectful and a big help.
Alexis Malecha was attentive, helpful, patient and a professional salesperson from start to finish. She transformed a horrible experience with another GMC dealership into a wonderful buying experience at Arnie Bauer. Five starts is not enough for how great they are!
Excellent service department. The car was delivered as promised with all necessary repairs made to my satisfaction.
From calling in to schedule a service appointment,to diagnose the actual problem to repairing my auto. Everything was handle in a timely professional manner.
The service at the dealership was good. But 3 days later. I hear major popping under my car. Under the right and left wheels and right under my feet. and my gear squell when I put it in park. I didn't have this problem when I bought the car in.
I was not happy about the price increase for the oil change. As far as the service, it was good. I had to send my truck back for the porter to run it through the car wash. Other than that, everything went as smooth as possible.
This is my only dealership I go to to buy my cars and to also get my services done. The service is always good and quick. Thank you for being so nice it goes a long way.
Welcomed by service advisor in a timely manner. Confirmed all appointment items. Providen seat and floor protection..
My parents only drove GM cars and Arnie Bauer standards are second to none based on my expectstions. The best customer service, very knowledgeable.
Yes I would recommend Arnie Bauer to my friends n family.
Service was great and precise thanks a lot and I will be shopping with you guys for the future
I was Referred by a friend to see Bret at Arnie Bauer for my new Truck Purchase. David was my salesman that greeted me at the door. They both went out of their way to make sure I got the best deal and service! Will be purchasing my Next Vehicle with Arnie Bauer.
Excellent service will return Angie was so friendly explained how brakes done she deserves five stars
Fhe staff is help and friendly very courteous. They are very informative. Great customer service
Got 4 new tires aligned and balanced in 2-1/2 hours while I waited. Nice editing area. Great job.
Just came up for wipers blades n my back wiper to be reconnect. Everyone is always very helpful. Especially Adam in service.
Scheduling the service appointment was quick and easy. Communication while the car was in for service could have been better. I was called to pick up my vehicle before I was notified about what was wrong, what had to be fixed, and how long it was going to take. The link to check on my vehicle had never been updated while my vehicle was in for service, either.
Easy to get an appointment and very nice people and it didn't take long for my oil change and tire rotation
If and when I would consider buying a new car, it would definitely be at Bauer Buick. The main reason being their service department. I deal with Adam and he is attentive, thorough & courteous. I have friends that asked me why I take my car to the dealer for oil change, tire rotation etc. And I tell them because I know my baby will be very well taken care of
Courteous, friendly and timely! I appreciate the consistency with helping me get an appointment. Service was willing to make sure I had a time that fit my schedule.
the service was great . Told all my friends about them. .
Great customer service... very helpful!
my highlight was working with Angie. she was with me from start to finish. I would highly recommend her for anyone that needs service at your dealership just because of her. she turned a bad experience into a pure delight. thx you Angie for all your help.
My last service visit was superb!! They picked my car up, serviced it and dropped it back off at my home. They also cleaned both the inside and outside of my car. I paid over the phone. It was actually a seamless experience!!
What I experienced at your dealership is everyone I encountered was Very professional, very courteous and Gave me prompt attention. I was in and out within an hour. That’s Great service . Thank you Vernice Buckner
Took my van in for some maintenance. I was treated with respect and courtesy, they were very professional and knowledgeable about my van . Answered all my questions. I will be back .
Courteous, Bill was great, on time appointment, work done in a timely manner. Reasonably priced.
Easy to get an appointment They are courteous responsive great service will come back Thank you
From purchase to my last repair, the entire dealership is friendly, professional and knowledgeable. I would especially like to thank Bill in service, for helping persuade the warranty company to uphold their obligations concerning my last problem. Adam has as well been a big help in the past. Nothing but kudos for the service team. Thanks.
I am very happy and pleased with the sales department. Everyone is so nice and organized. I have never had a car buying experience that didn't take more than 5 hours. 2 hours, I test drove the car and was walking out with keys in hand. I decided to keep my car instead of trading it in, they drove it home for me so I can drive my new car. Thank you Kyle! I will be back for my next car no doubt!
The dealership is always in excellent condition. You’re greater the minute you walk in by someone eager to help. I’ve bought a bunch of vehicles here and plan on buying more.
Took my van in for service. There staff was very professional, and polite . They worked hard on my van while I got some rest (lol). They did a great job, I will be back.