They were willing to work with me which I appreciated, my salesman went above and beyond, very nice clean place, I was there before open hours and it was very nice Norm was there early too and willing to help me right away.
I have been a customer of this dealership for many years. All repairs and services are done at the dealership. The personnel are friendly and courteous. I am always satisfied with the service.
on time, great job they know they'll job.
Thomas Sinon was great to work with. He was very helpful in finding us the right vehicle for our needs and at a great price. We didn't feel pressured or overwhelmed by the process. We would definitely continue to recommend Thomas and Arnie Bauer to all our family and friends.
nice people to deal with
good people great service
They were straight forward and had a great deal based on our credit friendly service and I would go back!!!
David was great. No nonsense. We felt he was honest and sincerely wanted to help us. We were there late and so lots of employees and even the owner were there and super nice… welcoming, genuine atmosphere.
The caring attitude for the customer.
I loved my dealer. He was patient and not over bearing. He made me feel like he cared about what I wanted and was very knowledgeable about the vehicle I purchased. I recently recommended him to a friend.
Very good very good good greeting. Good service don’t like being forced to write 25 word. Everyone polite they even found my cell phone which l left on the desk mike put it away for safe keeping thank you.
I came into the service center for an oil change. A few days prior I had concerns regarding my brakes. They inspected my vehicle and completed the oil change under 2 hours and they were busy. I hope I rated the correct service rep, because he was friendly and gave excellent service.
I've been coming to this service department since 2013. Always had a great experience. Adam is fantastic. Knows his job and always has a winning attitude!
My repair was fast and the work was excellent. The service was also superb and I would most definitely return and/or recommend to others.
I have been servicing my car with Adam since I brought my car and the other cars. He always keep me updated of the next or upcoming service that needs to be done. He is very informative and polite. I never leave not understanding. I have to say great work Adam and thanks for all your help it’s greatly appreciated.
Great facility, great team. Adam is my trusted advisor. I do what they tell me to do and I have no issue with that. Adam will also look forward in case anything expensive is coming up so we can plan and schedule it. I've been with Arnie Bauer for years.
Had a great experience with David! He made the entire process smooth and seamless. Love my new GMC Terrain! Thanks!
The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you
The experience was good. It was for the first oil change and I did not lease the car from Bauer but from Holland, MI. but I have it serviced in Illinois.
Always been Top Notch!!!! Arnie Bauer has always been terrific in sales as well as service. They communicate any problems and needs for our Enclave!!!
Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales.
They are always patient with me that’s why I always buy my cars from them. I own 3 Cadillacs. Brent always make me feel special.
The service department is very good. Chris communicated with me throughout my time while I waited for my car.
I just Bought a GMC Canyon Great service! Great Truck! Very pleasant experience!
Very timely work done. Very courteous & friendly management and staff. Very efficient on getting an appointment for your car to be serviced. I would recommend family & friends
we were stranded in Joliet and ARNIE HAD THE PART AND INSTALLED it late In a saturday afternoon. A big thanks to all the staff who helped.
Whenever I go there I am in and out without taking a lot of my time. The service people are very courteous.
The dealership is good about reminding you when your car needs service. Service staff is friendly and courteous. They did my oil change and once over in half the time they guessed it might take. I love being able to run the car over anytime for a tire check and exterior car wash.
I was so Impressed on how they helped me find a vehicle within my budget and how I was not sitting there all day. I would definitely recommend Arnie Bauer to everyone.
the best experience every
they acknowledge you as a valid customer and work with you. And they are weld organized and communicate with you at all times.
I was very pleased with all the prompt service and the vast knowledge that the sales staff had.
I worked with Toby he was very fast professional and efficient. The estimate he gave as far as time was very accurate, he even finished a day early. And made sure he took care of me even when he was supposed to be getting off of work.
David is a wonderful person and salesman. Even after buying my vehicle he makes sure if I need anything to contact him and he will help in anyway he can. Which is why I've bought 3 vehicles from him and will continue to work with him in the future.
Excellent customer service
Great customer service. thank u
Service department is excellent. When I schedule an appointment I'm taken immediately.
Cody was amazing! Very helpful and went above and beyond to make our experience a good one.
called in about a used car I saw they had posted online. told the guy I was looking at spending a specific amount, a fair amount less than they had listed/nothing crazy. he said he didnt want to make any promises but if i came in they could probably work with me on that. drove an hour to get there, was quickly met by David who was very to the point and no BS. we test drove it then came back to look at the price together. a manager came over and we talked about price for 20 minutes and ...
Adam Estes has been doing a great job keep my Buick running. Great customer service.
Very interested in what was going on with my truck. Listening skills are at 100% and the work is even higher. Never thought about buying a gmc but I live it.
Fast and friendly had excellent service I will recommend to everyone I know and meet
Great service. Called and was able to get an appointment the same day. They restored my 21 year old car, to the pristine state that I had when originally purchased from Dave Miller Olds in 2000.
We take all our vehicles there for service. Always top notch.
I had a very pleasant experience while shopping looking for my everyone was very professional and made you feel right at home.. my experience was very smooth sailing nice and easy so I do recommend anyone.. when shopping for a car to absolutely go there thank you that is my input everyone have a wonderful day..👌👌👌👌👌👌
Excellent service a great service person Would get my car repair there Again Prices are what you'd expect at a dealership
Great service very friendly very helpful I would recommend them to anyone that I know I drove 2 hours to have them service my truck Thank you very much Arnie Bauer
Not pushy. Good people. Worked with Kyle to get our car. Nice sales manager Cody. Easy process & they all stayed late to get it done.
Quality Car. Drives well.
Excellent service writer ! Would definitely recommend to friends and family!
good work, professional customer service
Customer Service experience
Prompt excellent service as usual. I arrived 5 minutes before my service time and was driving away 15 minutes before I was expecting to. Mark was helpful regarding an unexpected tire issue.
Courtesy, helpful, thoughtful, friendly, everything a 74 year old senior needs!
Purchased vehicle in early February 21 it's now 7/8/21 and still no tags, registration or title so it sits. I know they are doing what they can to fix the problem I blame Calif. & Newsom
Very good with coums Kn Keep up the good work. an N BLESS ALL
Very Courteous And Professional
They were knowledgeable and professional as it related to my vehicle . Their follow up was much appreciated, and the level of courtesy extended was a bonus!
Adam was very pleasant to work with, 10/10 I have nothing else to say I'm just filling 25 words because I have to
The customer service was excellent. The quality of service great
Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service!
This is the second Cadillac that I have purchased from Arnie Bauer in the past four years. The service has always been great and the sales people each time were very helpful.
I got in made my purchase and was done. No worthless sales pitches they answered all my questions without any unnecessary gimmicks. I really enjoyed the experience.
Excellent dealership, top notch service, top notch people, could not be happier with the experience
yes I definitely would recommend them to anyone.. they are very friendly courteous.. patient and kind.. they make you feel comfortable.. and there's no rushing they are very professional in what they do.. I would absolutely recommend them..👌👌👌👌
although they were busy the service department still came across as organized and friendly. I was greeted warmly ,along with ,at the time that I made my service appointment, given the opportunity to choose a particular service advisor of my choice. Because I've never had an issue, that didn't matter to me.
Great Customer Service Especially Chris (Service Department) Is very detailed oriented great person All around brought in car service appointment Chris treated my car like it was his personal Car I highly recommend
I did an oil change , other dealerships wash the car for you or at least ask you if you want a car wash. They didn’t ask or wash my car .
I took my Buick Envision in for a few things over the last few months (oil change, windshield repair and tire patch). Great service and staff! Adam in the Service Department is really efficient, communicated well with me and made sure everything was finished in a timely manner. I really appreciate their service department team & highly recommend!
Good service and very clean place
Always great service, just needed routine maintanence, Mark Diehl did an outstanding job. Mark asked what time i wanted the car and the car was finished and ready to go.
Mark is always great to work with. Work done in a timely manner as promised. Facility seems very clean. Have been going there for quite a few years.
My transmission slipped and I immediately brought it in for service. The front desk is always nice but they couldn't find a problem because the light had went out. So no light no service. I needed someone dig a bit deeper. I just had it in for service and the electronic shifter was the problem. It worked fine...at first and now I can feel and hear the problem going to 2nd gear and the difficulty when I hit the gas pedal as the RPM goes higher than normally needed. But they can't repair it. They can not ...
This dealership has great customer services. Rowland Laird was a great sales person, and was very knowledgeable about the vehicle he was selling, and good with keep customers in perspective
I had a great customer experience. Being that this was a purchase of a truck as they are in high demand the turnaround time in terms of is ordering it and delivery was satisfactory.
great service. fast and friendly and when i needed info they called back and explained stuff and my car was clean and ready for pickup
They were very friendly helpful and professional in the way they handled my lease. I would definitely recommend Arnie Bauer to my family and friends.
The service department is the best.
Great service like when they text you to see if u need anything u can just text them
Great service as always!
great service! smooth transaction! no hassle!
I called Arnie Bauer at 5:45pm and asked about a vehicle that was posted online then I was told to come right in. I was there all of 1 1/2 hour before I had the car I went in for and at a great deal. Rowland is the best check him out. Very professional and he listens
Communication wasn’t the best with the salesperson. Got there to pick up the truck and it was not detailed. Also coming from out of state the registration was not explained but I paid for license and registration fees. Sales manager was very helpful and Lee did an awesome job with delivery because my salesperson was not there
Dave helped my friends with their purchase and I will be back to buy my truck very soon!!!
We had an awesome experience! Customer service was incredibly helpful before we even came to the dealership. Once there, Dave Brdar answered all of our questions and got us into the car we love!!!!! I will come back here again and recommend Dave and Arnie Bauer to my friends and family for sure!!!!
The courthouses of the staff.
Servicer had great peoples skills.
Have brought my cars in for service since 1973 in the old days. I find the service department and staff the best!! And will continue to deal with you in the future. Service staff is the best, and the service writers are a class act 👏.
The staff at Arnie Bauer’s are professional and knowledgeable. The service and care provided, met my expectations.
Did a great job of keeping our 2009 Cadillac in perfect shape. Hope to use the service department for many years to come. Bill is always very accommodating and friendly.
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