Customer Testimonials
Angie did everything possible to make sure we were happy . Henry was outstanding salesperson . Very helpful & worked hard to achieve the price that fit in my budget . Thank you
Great dealership, was in and out with my service.They contacted me several times to let me know the part I had ordered was in.
Very friendly and helpful. Great customer service. Always going above and beyond for their customers. Thank you!!
Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service
From the time I scheduled my appointment, to arriving at the service center, I have only compliments to the staff. Bill was great. Thanks so much.
Great purchasing experience. Alexis was great. She was very knowledgeable and patient. The finance dept was quick and the woman that took care of me was very efficient and nice. My husband had purchased vehicles from here before I will be a return customer when the time comes
Came to see a certain car and found it! Even though it was being driven by someone it's still a great car and I look forward to driving for years to come
The attention to detail, the courtesy always given, the remembering of who we are.
Professional and timely salesman to finance office best in customer service
Prompt and professional follow up and service on my auto. Lights now work fine. Print out of estimated future service was also helpful. Thank you. Cimena Cummings
My oil change appears to be good however the other problem that the service man told me was the exhaust he said it sounded like it had a hole in it that has not been resolved so I need to get that taken care of.
As usual my experience with the service department was awesome! The customer service rep Chris from the time I drove in until I let thanks!
Dealership is very courteous and attentive . Will work with any situation and will take time ro answer question so you will feel Ask for Alex
Very pleased with the service I received. Everyone was professional and courteous. My sales person Greg Parker was very knowledgeable and made me feel comfortable.
I have received great service, Adam is a pleasure to deal with, he was always very professional and courteous, he gets me in and out ASAP and always corrects the problem that I’m having with my vehicle.
great service!!
Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.
Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.
Good service and not all day
Always getting the job done right. The staff is great too. They are quick and reliable. Easy to talk to. Never concerned about coming back.
Customer service was great! David and Trina were very polite and helpful. The process was fast and seamless! Only negative thing that I didn’t notice until I was pulling away was the gas tank was on half and not full. Over all was a good experience!
The dealership worked very hard to get the best deal they could! I can not say the same thing for GMC CREDIT! They were terrible!!!
Follow through and sales professionals - Mr Horton.
Plenty of openings for scheduling appointment. Staff kept me updated during service. I was disappointed that GMAC Cadillac does not have a fix for an ongoing problem I have that’s been identified nationally with my model.
This was a great experience - I had a good choice of time slots, they took my car in early, let me know right up front the service and cost, and delivered on time as promised. They were professional, efficient and affordable - the Triple Crown for auto repair. Thanks!
The repairs were completed in the allotted time. I am pleased with the service that I received. I am always greeted with courtesy. I am completely happy with Arnie Bauer.
Great service and customer service
As always excellent service. Thank you Adam and Dave . Even though I moved from the area after my husband died I still continue to come to A B since I trust your work
Very good service and very short wait. I will be back to get my oil work done again Thank you and have a nice day
Excellent service as usual. Excellent service as usual. Excellent service as usual. Excellent service as usual. Excellent service as usual. Excellent customer service as usual.
Wasn’t happy with last dealership following a recent purchase and they’re lack of help so I decided to try another. Searched a lot and choose Arnie Bauer. Very happy I did. Having oil changes with the service dept. and treated well. Very nice employees
I enjoy the service you receive
Great service nice people will recommend other to visit if you want a nice car and great service
Rowland provided excellent service! He made my car buying experience smooth and easy. I stayed within my budget and got additional luxury options with my purchase.
Well I find the ad on Facebook nice I saw the truck while I was looking for and they I was so pleased to help me out with it so thank you very much now I am so excited working with my truck thank you so much again
Tom was very attentive and helpful with answering all of my questions and showing me how to work the different functions of the vehicle I would definitely recommend him to others who may be looking for a new vehicle
The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy
Good atmosphere good service great service great staff friendly a few dry looks here or but I don’t have the brightest smile either I’ll come back
Our salesman, Tom Sinon was great. Very informative and knowledgeable. Found exactly what we were looking for. Great experience! Looking forward to owning a Buick.
I've been bringing my vehicle here for over a year now.. pretty good service. Just be aware of the extra work they might recommend that you didn't initially come in for.. sometimes it's needed sometimes it's not time for it.. especially if you're paying out of pocket. check your owner's manual to confirm..
I received great service in purchasing my new Cadillac at Arnie Bauer. My salesman was very knowledgeable in helping me to learn about the operation of my new car.
I like it because I had a problem with my 2020 Enclave and the dealership that I bought it from couldn’t seem to fix it. But I brought my vehicle to Arnie Bauer and they kept my car for a day and a half and when I got it back the problem that I was explaining to the other dealership was resolved.
Sales and services are fair and honest.
Aden Estes is the man he always takes care of me, as the other service guys there just as friendly making sure I’m taken care of
Great customer service very nice and helped us with all our questions !I would recommend sending family and friends here to purchase a vehicle soon
Always clean and neat. Very comfortable waiting area. Very friendlu staff, especially Rolland Laird. in sales and Adam in the service department Friendly atomosphere, great coffee.
The salesman Tom was friendly & courteous! He made sure she knew how to operate all of the cars features! He was efficient with the paperwork. We were in & out fast! Will definitely ask for him when I purchase another vehicle!
I have been dealing with Arnie Bauer for the last 13 years and always received great service and maintenance. They are very professional and polite. I would highly recommend them to anyone who’s looking to purchase a Cadillac or Buick.
Great customer service and friendly staff members
They were able to fix the issue.
My salesman was very good and knew what I was looking for. The dealership was on point with working on my sale. Great Job everyone!!!
Outstanding service as usual. I've been a customer of Arnie Bauer for over twenty years, and I can really say that sales department and the service department has gotten more excellent.
The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,
Arnie Bauer Cadillac has excellent customer service. My favorite salesperson is Mr. Horton. Also, the service personnel are friendly and courteous.
Andrew, our salesman was great. Informative, helpful but not pushy. Loved the encore, but I'm a big guy with a bad knee, and physically it was uncomfortable for me to drive. Unfortunately I'm not ready at this time to move up to a larger vehicle. I will come back and see you in a couple years when I'm ready to replace my wife's caddy.
The Sales and Services Reps provided excellent customer service and was very polite, friendly and professional. Also, impress with the speedy and great repair services that’s provided.
David Steffen remedied the problem and it was smooth sailing henceforth. It has always been a pleasure when he handles my car problems.I have been a faithful customer for more than four decades and I know what I'am talking.
Great and friendly customer service
The service adviser and finance department provided excellent service. I did have to repeatedly follow up on “promises” made by sales department. Unfortunately that’s is what buyers of used cars have come to expect from purchasing a car.
I really love their customer service
Great service department. Knowledgeable and friendly staff. Keep up the great work!
I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!
Well I can say that this dealership is the best. They have the friendliest employees and great service especially from Mike from service which is no longer there but I can say that John took very good care of me!
Very friendly and helpful sales staff.
wasnt please when i got my car back all the oil on seats need to be more cautious no reason for that not please a
Service was excellent!! Very professional people to do business with. Thank you!!
This was the 1st time I have purchased a vehicle from another state. I looked for several months and was a bit discouraged that the vehicle that had all I was looking for was out of state.. I got a call from David Brard and started discussing everything I needed to know about this process. There were several times I went to back out from fear of being misled. I got to know my salesman on a much deeper level than I've ever gotten to know any salesman. He was so patient and went out of his way to ...
David was very knowledgeable, helpful and found us the car we were looking for. The purchase was easy and they were very accommodating to fit our wishes and schedule.
Great service as always. Comfortable waiting area and Service Assistant provided ample updates. Text updates are also a very nice touch. Mark always does a nice job working with me and my service visits.
The service was excellent. The service staff is very professional and courteous. The staff is always friendly and makes you feel welcome. I am completely happy with the service provided.
Professional and efficient service.
Such a great experience with purchasing a vehicle from Arnie Bauer. My wife was extremely happy with the experience as well. Greg Parker took his time explaining every aspect of purchasing a new and used vehicle.
I was very disappointed in my service the reason why I came was my airbag in my 2020 Cadillac XT six they had my car for 2 1/2 days and that was unacceptable so I have no good reviews at this time
Been with this dealership since 1969 I’ve bought several cars two trucks fairly good dealership Service department Lots of repairs over the years so far a good job
Anthony was wonderful ! Helpful and took care of our concerns . Glad things that needed to be fixed were . Dealership was clean and very well taken care of
I was greeted and asked what service I needed.Bill kept me informed on progress of my car and what additional services it needed. The waiting room was clean and masks were required.
Bill was great. Did not have to chase him for anything. Very professional and courtesy. Great service always from Arnie Bauer GMC.
I am well pleased with the service and the buying of my new car. Norman was very helpful and well knowledgeable with the service. Thank You very much
Great
The service was excellent and professional. The employees were also observing all the protocols of covid 19. I do plan to return for future services.
Provided service in a very timely manner. It was less costly than quoted. I am sure we will use their service in the future, thanks.
I always have the best service when dealing with the service department. A couple of times in the past the technicians have missed a couple of things. But I have never been charged for work that was not done. They also correct the issue.
I called for an appointment Monday afternoon and was able to get in the next day. I worked with Chris both days. His service was professional and respectful.
This is my 7th Escalade since 2003...Norm has been a great salesman over all these years. My husband and I appreciate his personal attention and professionalism. He has always been informative and resourceful. He is knowledgeable and is we recommend him to anyone looking for car purchase. Outstanding!
Rowland is awesome! Each time that I’ve had him as my Salesperson he is professional, thorough, and the end results are in favor of the customer.
This was a good experience for buying my truck. I would recommend this dealership But I’m still waiting for a call on the step that were supposed to be on the and for them to be installed.
Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.
Great service, prompt and thorough. Thanks for handling my 2017 Chevy Volt with the utmost care.
Fast friendly service ,good work. Service department is always helpful & tells you what else your car needs.
Great, friendly and informative
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