Customer Testimonials
The gentleman in the Service area we're kind And professional. They did my oil change and rotated my tires and explained everything to me and the prices is enterprises and they completed the job within a reasonable amount of time
Thank you Mark, Adam, mechanics and the entire team! It's refreshing to get great and honest service. I drove away with enhanced performance and my vehicle like new. I choose Arnie Bauer as my vehicle servicer! *****
Great local business doing great things for the community with excellent customer service. Thank you
Great service ✔️Good coffee good people good lounge. Fairl price I am very happy with my vehicle
Sales dept is awesome!!! Tom was my sales person. Service dept was ok they changed my oil and forgot to put air in my tires. Parts dept was great, I ordered the wrong part online they got me the right part within a couple of days. I really appreciate that he got it so quickly.
I was in and out. Great service! Everyone was very friendly and helpful.
Great place for service I would highly recommend someone to the dealer for car service
Great purchasing experience with honest, professional and responsive staff. Couldn’t be happier with the entire sales staff!
Although the service was good, I felt the members at the desk should adhere to the state/CDC mandate of wearing a face mask. If you truly care for the safety of your customers and colleagues, one would make the exception. Also, I was charged a different amount than what was originally quoted. The price was SLIGHTLY adjusted.
first time so I'm not sure
the service was great. the service advisor was honest and very helpful
From Adam the service advisor to the friendly cashier, my experience at Arnie Bauer was great. I was told what was going to happen to my vehicle during the fix and was kept updated the entire time. Great customer service.
Everything was very nice and professional. I also felt like the price wasn't horrible.
I love Angie ! Great new addition to the staff . She got me and took of the problem
Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.
Greated on time with welcome inviting attitude. Promptly written order by service adviser. Kept a reasonable service schedule. Very professional.!
Had the car repaired at the collision center after a minor accident, the car looks great. Toby was friendly and gave an excellent and detailed estimate. The repairs were done in a timely matter with excellent results.
My experience with Arnie Bauer Cadillac was very pleasant . Since I am a Cadillac owner for many year now (well over 20 years) I know the buying process and make intelligent decisions. Sales Manager Cody Bakr and Salesman Greg Parker were aware of this and treated me with utmost respect. They said that because I'm so familiar with the buying process and can see when a dealership is not being as honest as they should be, it made their job easier. They did not try to tell me half truths or give me incorrect information and were totally honest. I ...
Service was excellent right on time I got in at my appointment time was out within an hour everything was in perfect
Even though the wait was a little longer then anticipated I understood - I knew they were looking at my vehicle closely due to some concerns I had !
Mark, the service representative was amicable and provided me with an explanation of the repairs needed; my vehicle was delivered one day later than initially stated.
the staff is friendly , highly knowledgeable about my car repairs cost was low ,and excellent workmanship . I CAN'T WAIT TO HAVE ANOTHER CRASH SO I CAN USE THEM AGAIN. LOUIS W NEAL, CHICAGO, IL ,
I felt safe waiting in the waiting area with the rise in Covid-19. I received good service. I was informed of up coming service that needs to completed on my vehicle as well.
Always a pleasant experience and always going above and beyond to ensure satisfaction. Will certainly keep buying and servicing our Cadillacs here.
Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃
We had a great experience with our salesperson. The reason for 4 stars instead of 5 is the finance person was disappointed that we did not buy the extended warranty. When we declined two or more times, we saw an obvious change in his attitude. He was still polite, but become quiet and pushed through the paperwork. When my husband and I left, the first thing we both said was “he really wanted to sell that extended warranty and what a difference in attitude when we declined.” Otherwise, we had a great experience.
My vehicle was serviced in a timely manner. Great service team.
Friendly, courteous and knowledgeable staff who. Ready for my appointment upon arrival. Vehicle was ready for pickup in a very short time.
Professional and courteous to customers. Willingness to answer questions and give support. I have been with them for many years and highly recommend to family and friends.
Visited Arnie Bauer last week for a scheduled repair. The staff was courteous and professional. I chose to wait for my vehicle and it was completed in 2 hours exactly as quoted. The waiting area was comfortable and quiet. I would definitely recommend these facility! Nice work guys!
Car was finished sooner than promised. Vinny was pleasant to deal with. Thank you Debbie Larson
Excellent service. On time, courteous and not a long wait. A great place to service your vehicle.
I purchased my vehicle from this dealership. I go there for routine maintenance. All the representatives are friendly & helpful. I have had nothing but good experiences here.
Dealership is top notch in every way from top to bottom. Sales team and management are always polite and helpful and mechanics, porter’s do a fantastic job. Bill at service desk is an absolute pleasure to work with every time we’ve ever walked through the door. Usually bringing vehicles in for service is a headache but not when your dealing with Bill!!!! I have had nothing but good experiences from Mr Bauer himself all the way to the kids who pull the cars around. I have been for many years and will continue to be a loyal customer ...
Adam was very help full.
I have been going to Arnie Bauer for 8 years and I have nothing very good things to say. Sales crew is knowledgeable service crew goes out of their way for you. Can't ask for a better dealership experience.
I went for urgent service and they accommodated me with excellent customer service! Thank you!
They Work as a TEAM and get the JOB done right the first TIME.
Always provide prompt, courteous and professional service in a timely matter. Provides complete answers to all questions or concerns.
norm was an excellent sales person. I think that everyone should talk to Norm for honest and fair answers regarding purchasing a car or truck!
The Service Team at Arnie Bauer has always taken great care of my vehicles, and treat me like I’m their only customer. I really appreciate the outstanding customer service experience each and every visit.
Great people to work with. Picked up my car and brought it back clean as a whistle.
I WAS VERY PLEASED WITH THE CUSTOMER SERVICE WOULD HIGHLY RECOMMEND YOUR COMPANY TO MY FRIENDS AND FAMILY LOOK FORWARD TO DO BUSINESS WITH YOU ALL IN THE FUTURE. THANKS!
Pleasant people, great service, warm environment.blah blah blah blah blah blah blah that’s 15
Nice people great service!
Great service and friendly staff. I would certainly return here although it isn't where I purchased my vehicle.
Always there to help assist with service and convenience during the time without a car.
The staff was very friendly and helpful. They made buying a new car super simple. Pleasure doing business with!!
Always happy with the service. Very helpful with any questions. Good group of people there.
I had a great experience with Arnie Bauer Cadillac. Alex Malecha was wonderful to work with. The process was long due to the microchip shortage but that’s nobody’s fault. She kept in contact with me and let me know the status of my vehicle the entire time. Once the vehicle came in, the process went smoothly with the entire team at Arnie Bauer Cadillac.
Always very helpful Car is always clean when we get it back Try to get you out as fast as they can
Everyone very helpful . Car ready in a timely manner. Areas of dealership keeped neat and clean .
Fantastic service Friendly people
Arnie bauer is a great dealer to work with every time I am there ! Keep up the good work.
Service was quick and thorough. Friendly and knowledgeable staff. Great experience. Like the hospitality. Clean
Wonderful service from everyone. Adam is my favorite but the other service advisors are fabulous as well.
Very professional. Thoroughly explained what was going on with my car and broke down the price detailing parts and labor. I've referred my parents there for a car and will be purchasing again from Brett!
I'm really appreciative about the way I was taken care of. While traveling, my 2018 Cadillac CT6 was having a malfunction. With no appointment, Mark Diehl squeezed me in and helped me out. He didn't have to do that. Im beyond greatful. The even cooler part about it, he didn't know who I am. That's customer service at its best. Chef Jerome Brown Food Network "Extreem Chef" Cookbook author Celebrity Chef to the stars! "Great service is long remembered after a good meal."
I ended up taking my car in on a Sat. afternoon right before closing and they took the time to service my car. I had an appointment for the following Mon Or Tues. I believe but because they took me in on Sat. I was able to have use of my automobile all weekend. This was very important for me and my husband because we are seniors. I'm 78 and my husband is 80. Because they serviced us on Sat. we were truly grateful. We ended up still taking our car in on our scheduled date and were not charged. Kudos ...
The honesty and integrity is one of the best I have encountered later. KUDOS to your staff.
I was treated well. My tire issue was handled in a timely manner. I got a friendly vibe from the representative. He should be commended for keeping me informed of progress made toward solving my problem.
Was impressed from start to finish clean waiting room and helped me through the whole process. I have a disability and they helped make the process easier and they have earned my future business with service and buying my next Cadillac.
Arnie Bauer Buick GMC Cadillac is fantastic! I would highly recommend them for oil changes & service repairs. Mark was efficient and wonderful to work with when I needed new tires! He also helped me get my car fixed up after it needed some service repairs. Thank you, Arnie Bauer!
I was greeted right away. I was shown respect and my car was handled with care. I was advised on upcoming maintenance that needs to be completed. I would recommend this dealership to family and friends.
Communication between the customer and the service representative.
Very polite and professional. They were informative and had it done before when they said.
Came in for a recall service greeted by shop manager right away and was taken care of within a hour of getting there great service and extremely quick
The service staff at Arnie Bauer is excellent. They answered all of my questions and returned my car quickly. Thanks for everything.
Well my experience this time was with someone I hadn't normally seen. While I always have a pleasant experience with other staff members, I must say he was an absolute delight! He was very warm, welcoming and compassionate about my recent car troubles. Very friendly person and easy to like.
Staff is always confident with answers to my questions which makes me comfortable dealing with Arnie Bauer dealership.
Yes I recommend Arnie Bauer I sent my car here to get repaired from a collision and they did a wonderful job my car looks brand new. Very nice and courteous people working there and they got me in and out. Thank you Arnie Bauer ‼️‼️‼️‼️
Very professional, I was surprised how quickly I brought my CT5, very good service overall.
They were friendly when they meet you at your car. I did not have to wait long.
Easy to schedule, great service, and friendly staff. I was in and out sooner than expected.
Arnie Bauer is consistently attentive and helpful with my vehicle service needs and concerns. I especially love working with Adam.
I have purchased my last 4 vehicles from this dealership and have no plans to shop anywhere else. It's nice to be treated like they want you to return as a customer !!!! Thanks Jeff and Rowland
Came in for a recall and oil change the service and service worker was knowledgeable and great dealing with me !!!!!!
Staff always willing to answer a question or let u know they must ask another staff member. Perfect
Very satisfied with the service I received,prompt and efficient..will recommend arnie Bauer to a friend.
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They always provide professional and courteous service. It is nice to have someone i can truly trust with my vehicles.
Never had a bad experience with the service department. Very friendly employees who have your best interest in mind
very polite and professional.
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