Customer Testimonials

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DealerRater Jul 5, 2022

Excellent service very seventh satisfied very friendly quick completely satisfied Completely satisfied the salesman made me laugh he made my day thank you so much

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DealerRater Jul 4, 2022

Amazing service from beginning to end. Absolutely excellent service and care. From communicating pickup and dropoff.

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DealerRater Jul 3, 2022

Alexis and Alysa were great! Spent hours with us purchasing two cars. Very happy with them.

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DealerRater Jul 3, 2022

Excellent service! Purchased my car from here and wouldn’t dare think to take it anywhere else for service!

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Facebook Jul 2, 2022

I met your salesman Norman 8years ago at the Auto Show, he was so impressive that I brought 2 Terran from him Thanks Norman

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DealerRater Jul 1, 2022

I feel the dealership is very professional and customer service is good although we had an issue with the car.

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Facebook Jun 30, 2022

The service people were friendly and complete my service in timely matter. They also was wash my car. l was very please with these services.

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DealerRater Jun 30, 2022

Adam was very Accommodating and friendly . The area was conducive for me to continue with me life while waiting g on my serviced vechile

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DealerRater Jun 30, 2022

Right on time for my tune up. Let me know how tune up going. Got car wash at end. Good job.

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DealerRater Jun 30, 2022

Great service! Will definitely return for service again. Customer service is excellent. Be Customer waiting room is very comfortable!

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Google Jun 30, 2022

Great service

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Google Jun 30, 2022

Excellent customer service

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DealerRater Jun 29, 2022

Rowland was awesome and really a great salesman. Very personable and friendly. We will be back for service.

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Facebook Jun 29, 2022

Great service, accurate information, and friendly staff. They follow up when they say, keep you informed about your vehicle without trying to oversell products or services. I really appreciated the service I received, and had an overall great experience!

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DealerRater Jun 25, 2022

arnie bauer replaced my defective seat cover and did a great job and my vehicle was returned with no damage,I am happy.

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Facebook Jun 25, 2022

I loved the fast professional service...I wish I would of purchased my xt5 from you all...it took a little longer than I was told but that's ok with me because I have no doubt it was fixed right...I will only deal with you guys in the future...don't trust anyone else to work on my vehicle

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DealerRater Jun 23, 2022

My vehicle was ready but it still took another 20-30 minutes before they checked me out.

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Google Jun 23, 2022

I feel they are hard working and try to get you in and out...I wish I would of purchased my vehicle from them...because kia in river oaks was less than professional and Arnie Bauer treat their customers right...I will only do business with them for now on

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DealerRater Jun 22, 2022

Nice dealship but should have washed my car after I spent a lot to fix my car ..

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Facebook Jun 21, 2022

great service and friendly staff

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Google Jun 21, 2022

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Facebook Jun 20, 2022

professional and courteous employees

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DealerRater Jun 20, 2022

Very thorough and caring. Fast service and good customer service. Would recommend to friends . Adam is great.

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DealerRater Jun 19, 2022

My Salesman was very knowledgeable and helped me without spending all day, finance manager was nice

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DealerRater Jun 18, 2022

Arnie Bauer do very good work, if you need anything work don3 on your car take it to Arnie for service.

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DealerRater Jun 18, 2022

Good service from the staff second car from dealership a Cadillac suv very well appreciated

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Google Jun 18, 2022

I was promptly met by a porter who directed me where to park. My service advisor Adam promptly greeted me, completed the necessary documents, and suggested one additional service which I accepted. I was out of the dealership within minutes. Adam called me up when the service was complete, again greeted me upon my arrival and answered all my questions.

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Google Jun 17, 2022

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DealerRater Jun 17, 2022

Professional, Courteous, and does a great job while keeping cost in mind for the customer. I plan on using this place every time I have any type of body work needs.

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DealerRater Jun 17, 2022

A great experience I was very satisfied with the atmosphere. There the courtesy very pleasant and awesome job done I would recommend you to my friends. Thanks Toby you were awesome

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Google Jun 17, 2022

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Google Jun 16, 2022

Sales was excellent but had couple issues with Parts and Maintenance Departments.

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DealerRater Jun 16, 2022

Customer service at Arnie Bauer is excellent. My salesperson, Carlos, was very patient and extremely helpful in selling me my car.

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DealerRater Jun 15, 2022

Been with the company for over 14 years and the service is very very great

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DealerRater Jun 15, 2022

The service center was very Accommodating/Professional/ and Meet all my needs. They are covient and close to home.

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Google Jun 15, 2022

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DealerRater Jun 15, 2022

They were very helpful to meet my needs and found the perfect vehicle for me.

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Google Jun 13, 2022

I would like to thank Greg from sales to finance department Katie F. to service’s representative Angie you’ll were much great help Arnie Bauer (B.G.C) staff I really appreciate you all thank you.

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Facebook Jun 13, 2022

great service department.

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DealerRater Jun 13, 2022

On arrival for service the service area was prepared for me with all my information.

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Google Jun 12, 2022

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DealerRater Jun 12, 2022

Was in for an oil change but seeing my tires had been “curbed” so much I ask the service advisor Uncle Vinny if they had time to switch them around seeing I didn’t have that on scheduled service. Uncle Vinny took care of it and my truck was done in a timely matter. Again great service department glad I switched from another dealership

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Facebook Jun 12, 2022

I had gone to Arnie Bauer for repair and the work that was done was above and beyond. The communication of the individuals and respect they provided were bar none the best service I’ve received from any auto shop. I sincerely appreciate the attention to detail, willingness to keep in touch with me, and focus on all of the work they did for the vehicle

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DealerRater Jun 10, 2022

Excellent work and excellent customer service I’m very satisfied especially to Mr.Toby. Thank you

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Facebook Jun 10, 2022

I just purchased from Arnie Bauer GMC, my first online, I didn't get to drive or kick the tires GMC Acadia. I live in Kansas City, Missouri and they are 45 minutes from O'Hare, in Chicago. I thought about flying there and driving it home, and then I thought about $5 a gallon gasoline and 7-hr road trip, and I shut that thought down. Instead I had it shipped and the shipping was on time and the price was what was quoted. The buying experience I had with them was nothing short of amazing. My Salesman, David Brdar and the ...

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Google Jun 10, 2022

Prompt and courteous service.

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DealerRater Jun 9, 2022

Always a excellent choice for come to your place of service never displeased and the people are very friendly

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Facebook Jun 9, 2022

Service reps were great. I generally work with Adam and Bill and they never fail to keep me informed and stay on top of things.

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Google Jun 8, 2022

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Facebook Jun 8, 2022

No haggle associates. Very friendly

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DealerRater Jun 8, 2022

Good timely service honest people. Good good good goodgreat great great great wonderful wonderful great

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Google Jun 7, 2022

Very nice cars exactly what it was listed. The cars are prices very competitive. The salesman are educated the process was quick would most definitely buy from Arnie Bauer Buick GMC Cadillac again.

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Google Jun 7, 2022

Great Salesman!! With all the challenges facing someone who's attempting to purchase a new vehicle the treatment and honesty by Arnie Bauer's sales staff is 2nd to none. The salesman I dealt with couldn't have been more forth coming and handled my very particular wife with kid gloves! In short Alex is the man.

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DealerRater Jun 6, 2022

We get the best service every time! The employees there are always professional and polite.

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DealerRater Jun 3, 2022

The customer service is excellent. Staff were very friendly and helpful. The facility was also very clean.

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Facebook Jun 3, 2022

The service advisor works hard to help the customer get the needed repairs in a timely manner.

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Google Jun 2, 2022

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Facebook Jun 2, 2022

service department ,very time conscious and considerate

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DealerRater Jun 2, 2022

Appreciate how agents treat me and how they took care of my car being repaired on time and complete with no return issues.

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Google Jun 2, 2022

Great visit and car ready when promised!

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DealerRater Jun 2, 2022

Stephanie from customer care is great and responsive! I enjoy working with her. The service team is very solid to work with as well. I do wish that after every service visit I can get a read out on my brake pad levels and other similar maintenance items that were inspected.

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DealerRater May 31, 2022

Very helpful with any concerns ,quick response time ,very prompt with updates on your vehicle

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DealerRater May 31, 2022

Very good with service also answers question you need to know about your car and your needs.

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DealerRater May 31, 2022

I was 100% satisfied with the assistance I received in my search for a new vehicle! Very impressed from the first interaction I had with Stephanie on the internet, to working with Alexis and finally signing with Kathy! Wonderful people to work with! *****

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DealerRater May 30, 2022

Bill was great. Called me every step of the way and everything appears to be fixed.

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DealerRater May 28, 2022

Employees, mechanics and service desk, are all very courteous and efficient friendly and professional throughout my visit

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DealerRater May 27, 2022

Very professional approach to addressing my concerns in regards to my vehicle. Was kept informed .

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Google May 27, 2022

GOOD

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Google May 26, 2022

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Facebook May 25, 2022

Their service is great. Customer is great as whelp. Good people to do business with..

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DealerRater May 24, 2022

Kind polite and kept me informed of the progress. Order parts for installation on recall

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Google May 24, 2022

Everyone was very friendly and professional. I spoke with Miranda and Moniece on the phone and they were very helpful. Alex was my sales rep who was fantastic. She was patient and answered all my questions. I was very comfortable and happy with my purchase.

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DealerRater May 24, 2022

Gave a time for appointment and time to completion and were done in that time frame. Nice waiting area with WiFi. Very happy with all aspects of service

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DealerRater May 23, 2022

Arnie bauer is among the best dealerships I have bought from and got the best trade in value.

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Google May 20, 2022

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Facebook May 20, 2022

service is great and fast

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DealerRater May 19, 2022

Arnie Bauer is alright. I got my Cadillac towed there, the did the recalls, and the customer service was great.

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DealerRater May 19, 2022

My experience with Cadillac was great I've been coming to this dealership since day.

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DealerRater May 18, 2022

The service area was able to squeeze me in for an oil change before leaving on a trip. Service performed quickly and as expected from them. Thanks.

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Facebook May 18, 2022

customer service was great. communication was good.

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Google May 18, 2022

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DealerRater May 17, 2022

Easy to locate most of the staff are good and polite. Very clean waiting areas as well as the men rest room.

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DealerRater May 17, 2022

Normally great dealership and service department. But this time they could not resolve my issue. Seemed straightforward. Their diagnosis led straight to the hvac control module. Installed new module but didn’t resolve it. Maybe the part was defective?? Was told there was no way they would know?? Very disappointed. Paid $300 for no resolution. Would like someone to look into this.

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Google May 17, 2022

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Google May 17, 2022

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Facebook May 15, 2022

The professionalism and knowledge

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DealerRater May 14, 2022

Service manager Dave always insures quick, convenient appointments that fit into my busy schedule; providing transportation as needed is a valuable asset.

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DealerRater May 14, 2022

I was very impressed with the timeline in which I was able to have my vehicle serviced. Bill was calm, polite and informative.

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DealerRater May 14, 2022

I was treated with professional service and promptness. The work on my car was done a lot sooner than I expected.

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Google May 14, 2022

Drove 4 hours to purchase my new to me Lincoln. Roland Laird was very helpful from start to finish

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Google May 13, 2022

Cousin Vinny is excellent at his job.

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Facebook May 13, 2022

My service person was most helpful in solving a serious problem. Mark is good for business ⭐

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DealerRater May 12, 2022

Salesman was very knowledgeable about vehicle. Quick and smooth transaction. Would highly recommend this dealership. They do what they say they can do.

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DealerRater May 12, 2022

All my service was completed except the noise coming from the front end hopefully my next visit it will be addressed.

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Google May 12, 2022

I live out of town our local dealership could not get me in for two weeks.When I called you guys you got me in the same day I called and it was fixed the next day .Thank you Thank you !

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Google May 11, 2022

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Google May 10, 2022

They were very explanatory and thorough with the process of my services.

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DealerRater May 10, 2022

Everyone very helpful My car was also clean when I got back that means a lot

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Google May 10, 2022

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Facebook May 10, 2022

Very personable, answered all questions, walked out with a new car!


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