Staff

Adam Estes

Adam Estes

Service Advisor
206 Reviews
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Mark Diehl

Mark Diehl

Service Advisor
191 Reviews
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Bill Neibert

Bill Neibert

Service Advisor
189 Reviews
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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

Certified
125 Reviews
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David Brdar

David Brdar

Sales & Leasing Consultant
78 Reviews
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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
76 Reviews
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Henry Horton

Henry Horton

Sales & Leasing Consultant
62 Reviews
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Angie Chalmers

Angie Chalmers

New Car Sales Manager
60 Reviews
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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
57 Reviews
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Bret Pechtold

Bret Pechtold

General Sales Manager
53 Reviews
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Greg Parker

Greg Parker

Sales & Leasing Consultant
50 Reviews
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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
48 Reviews
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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
45 Reviews
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Jessica McCormick

Jessica McCormick

Customer Service Manager
40 Reviews
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David Steffan

David Steffan

Service Coordinator
35 Reviews
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Alyssa Farkas

Alyssa Farkas

GM
32 Reviews
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Joe Gromala

Joe Gromala

Parts Manager
29 Reviews
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Chistopher Baker

Chistopher Baker

Service Advisor
27 Reviews
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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
26 Reviews
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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
26 Reviews
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Mark Snyder

Mark Snyder

Service Manager
17 Reviews
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Tiara Wright

Tiara Wright

Internet Sales
7 Reviews
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John Kukulka

John Kukulka

Service
6 Reviews
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Anthony Myers

Anthony Myers

Sales
4 Reviews
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Sydnie Nugent

Sydnie Nugent

Social Media Coordinator
3 Reviews
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Lee Mora

Lee Mora

Sales
2 Reviews
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Jeff Grote

Jeff Grote

Used Car Manager/Expert
1 Review
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Jonathan Larson

Jonathan Larson

Internet Sales
1 Review
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Miranda Swinea

Miranda Swinea

Internet Sales
1 Review
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Kyle Victor

Kyle Victor

Sales
1 Review
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Sam Sodre

Sam Sodre

Sales
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Fatima Yamout

Fatima Yamout

Internet Sales
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Adam Estes

Adam Estes

Service Advisor
Adam is a father to his son Jamison and spends most of his free time with him. He also loves outdoor adventures. He came to Arnie Bauer years ago looking for a place to work with people in a great atmosphere and our customers love him. He is always willing to go above and beyond for our customers.
Recent Reviews

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 15, 2021

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I have received great service, Adam is a pleasure to deal...

I have received great service, Adam is a pleasure to deal with, he was always very professional and courteous, he gets me in and out ASAP and always corrects the problem that I’m having with my vehicle.

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 13, 2021

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Always getting the job done right. The staff is great...

Always getting the job done right. The staff is great too. They are quick and reliable. Easy to talk to. Never concerned about coming back.

Apr 11, 2021

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As always excellent service. Thank you Adam and Dave ....

As always excellent service. Thank you Adam and Dave . Even though I moved from the area after my husband died I still continue to come to A B since I trust your work

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Mark Diehl

Mark Diehl

Service Advisor
Mark just moved to Manhattan and has been with Arnie Bauer for years. We love his upbeat attitude. He loves to ride his Harley on his day off and spend time with his wife. You can always call Mark if you have a question.
Recent Reviews

Apr 21, 2021

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Great dealership, was in and out with my service.They...

Great dealership, was in and out with my service.They contacted me several times to let me know the part I had ordered was in.

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 12, 2021

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The repairs were completed in the allotted time. I am...

The repairs were completed in the allotted time. I am pleased with the service that I received. I am always greeted with courtesy. I am completely happy with Arnie Bauer.

Apr 06, 2021

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I like it because I had a problem with my 2020 Enclave...

I like it because I had a problem with my 2020 Enclave and the dealership that I bought it from couldn’t seem to fix it. But I brought my vehicle to Arnie Bauer and they kept my car for a day and a half and when I got it back the problem that I was explaining to the other dealership was resolved.

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Bill Neibert

Bill Neibert

Service Advisor
Bill has worked at Arnie Bauer for 17 years now! He loves hanging out with his son, and watching sports. You will see this friendly face in the service department!
Recent Reviews

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 20, 2021

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From the time I scheduled my appointment, to arriving at...

From the time I scheduled my appointment, to arriving at the service center, I have only compliments to the staff. Bill was great. Thanks so much.

Apr 17, 2021

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Prompt and professional follow up and service on my auto....

Prompt and professional follow up and service on my auto. Lights now work fine. Print out of estimated future service was also helpful. Thank you. Cimena Cummings

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 09, 2021

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Very good service and very short wait. I will be back to...

Very good service and very short wait. I will be back to get my oil work done again Thank you and have a nice day

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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

125 Reviews
Certified
Recent Reviews

Apr 13, 2021

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Customer service was great! David and Trina were very...

Customer service was great! David and Trina were very polite and helpful. The process was fast and seamless! Only negative thing that I didn’t notice until I was pulling away was the gas tank was on half and not full. Over all was a good experience!

Apr 13, 2021

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The dealership worked very hard to get the best deal they...

The dealership worked very hard to get the best deal they could! I can not say the same thing for GMC CREDIT! They were terrible!!!

Apr 08, 2021

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Well I find the ad on Facebook nice I saw the truck while...

Well I find the ad on Facebook nice I saw the truck while I was looking for and they I was so pleased to help me out with it so thank you very much now I am so excited working with my truck thank you so much again

Apr 08, 2021

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Tom was very attentive and helpful with answering all of...

Tom was very attentive and helpful with answering all of my questions and showing me how to work the different functions of the vehicle I would definitely recommend him to others who may be looking for a new vehicle

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

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David Brdar

David Brdar

Sales & Leasing Consultant
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Dealership Experience 4 years 1 months
Industry Experience 15 years 1 months
David Brdar has been in the retail industry for years. He has always worked his way to the manager or top position because of his professionalism and eagerness to be the best. He will work as hard as he can to get you the best deal he can. No haggle or hassle from him.
Recent Reviews

Apr 13, 2021

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Customer service was great! David and Trina were very...

Customer service was great! David and Trina were very polite and helpful. The process was fast and seamless! Only negative thing that I didn’t notice until I was pulling away was the gas tank was on half and not full. Over all was a good experience!

Apr 13, 2021

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The dealership worked very hard to get the best deal they...

The dealership worked very hard to get the best deal they could! I can not say the same thing for GMC CREDIT! They were terrible!!!

Mar 28, 2021

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David was very knowledgeable, helpful and found us the...

David was very knowledgeable, helpful and found us the car we were looking for. The purchase was easy and they were very accommodating to fit our wishes and schedule.

Mar 01, 2021

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I had an overall great experience at Arnie Bauer Buick,...

I had an overall great experience at Arnie Bauer Buick, GMC, Cadillac. David Bdar was well informed and made sure to make the process as easy as can be. The whole process only took a couple of hours.

Feb 11, 2021

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David was awesome. He was very helpful and explained...

David was awesome. He was very helpful and explained anything I didn't understand. Great experience for my first new car. I will definitely be back when it's time to trade up.

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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
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Dealership Experience 19 years 6 months
Besides an easy and fun sales experience, I perform full Customer Service functions.
Recent Reviews

Mar 25, 2021

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I am well pleased with the service and the buying of my...

I am well pleased with the service and the buying of my new car. Norman was very helpful and well knowledgeable with the service. Thank You very much

Mar 24, 2021

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This is my 7th Escalade since 2003...Norm has been a...

This is my 7th Escalade since 2003...Norm has been a great salesman over all these years. My husband and I appreciate his personal attention and professionalism. He has always been informative and resourceful. He is knowledgeable and is we recommend him to anyone looking for car purchase. Outstanding!

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

Feb 11, 2021

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I am extremely happy with the service Norm provided me...

I am extremely happy with the service Norm provided me with. He assisted me with building my dream truck, and was available for any questions I had throughout the process!

Feb 05, 2021

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Soon as I walked in a gentleman greeted me and said he...

Soon as I walked in a gentleman greeted me and said he can help. What was awesome was I got there 1 hour early because I has to be at work at 7pm that night. Any way Norm was great. He help me order an brand new Cadillac Escalade for the first time. It was fun and he answered all of my questions. Just want you guys to know, I am from South Bend In and have a 90 minute drive one way. Everyone is polite and friendly as I walk through the dealership. Great job when dealing with people. A+ in my book. Keep up the great work.. Yours Truly Will Brown

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Henry Horton

Henry Horton

Sales & Leasing Consultant
Everyone who know Henry loves him. He is a complete asset to our team and all of his customers will only work with him. He is from the south and has a southern draw you cannot understand sometimes, but that is why we appreciate him more.
Recent Reviews

Apr 22, 2021

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Angie did everything possible to make sure we were happy...

Angie did everything possible to make sure we were happy . Henry was outstanding salesperson . Very helpful & worked hard to achieve the price that fit in my budget . Thank you

Apr 08, 2021

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Well I find the ad on Facebook nice I saw the truck while...

Well I find the ad on Facebook nice I saw the truck while I was looking for and they I was so pleased to help me out with it so thank you very much now I am so excited working with my truck thank you so much again

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

Mar 26, 2021

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I was very disappointed in my service the reason why I...

I was very disappointed in my service the reason why I came was my airbag in my 2020 Cadillac XT six they had my car for 2 1/2 days and that was unacceptable so I have no good reviews at this time

Mar 24, 2021

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This was a good experience for buying my truck. I would...

This was a good experience for buying my truck. I would recommend this dealership But I’m still waiting for a call on the step that were supposed to be on the and for them to be installed.

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Angie Chalmers

Angie Chalmers

New Car Sales Manager
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Dealership Experience 4 years 11 months
Industry Experience 9 years 4 months
Angie has been working in customer service since 2000. She has the personality to work with all people and loves her job. She started working in the Internet Department and then went to Sales Consultant. She was the number one Buick and third for GMC for two consecutive years before getting promoted to the New Car Sales Manager.
Recent Reviews

Apr 22, 2021

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Angie did everything possible to make sure we were happy...

Angie did everything possible to make sure we were happy . Henry was outstanding salesperson . Very helpful & worked hard to achieve the price that fit in my budget . Thank you

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

Mar 18, 2021

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I had a great experience everyone was professional...

I had a great experience everyone was professional courteous great job to all the people at Arnie Bauer I would always recommend them to anyone

Mar 12, 2021

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Had a very difficult time...resolved in an average not...

Had a very difficult time...resolved in an average not spectacular way. Mark M did a good job of easing my tension but my end result did not compensate for time being lost.

Mar 11, 2021

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Very friendly dealership. Highly recommended. Sales...

Very friendly dealership. Highly recommended. Sales manager Angie was very accommodating and a joy to work with. Alex, our sales representative was knowledgeable, helpful and patient with all our needs in the purchase of a new vehicle.

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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
Rowland is our bodyguard. He is a jokester and an overall friendly guy. If you need to get a car approved, come see him. He works with all people and all credit situations. When he is not here, he is at the gym.
Recent Reviews

Apr 08, 2021

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Rowland provided excellent service! He made my car buying...

Rowland provided excellent service! He made my car buying experience smooth and easy. I stayed within my budget and got additional luxury options with my purchase.

Apr 06, 2021

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Great customer service very nice and helped us with all...

Great customer service very nice and helped us with all our questions !I would recommend sending family and friends here to purchase a vehicle soon

Apr 05, 2021

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Always clean and neat. Very comfortable waiting area....

Always clean and neat. Very comfortable waiting area. Very friendlu staff, especially Rolland Laird. in sales and Adam in the service department Friendly atomosphere, great coffee.

Mar 31, 2021

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The Sales and Services Reps provided excellent customer...

The Sales and Services Reps provided excellent customer service and was very polite, friendly and professional. Also, impress with the speedy and great repair services that’s provided.

Mar 30, 2021

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I set everything up over the phone as I live 2 hours...

I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!

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Bret Pechtold

Bret Pechtold

General Sales Manager
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Dealership Experience 33 years
Industry Experience 33 years
Bret started as a salesman over 25 years ago and has only worked at Arnie Bauer! People walk in daily and ask for Bret. He is the go to guy for all things sales. If you want a specific used/new car he will find it for you. It tells a lot when over 30 people a month are his repeat customers. He is the General Sales Manager now and always there to help you.
Recent Reviews

Mar 18, 2021

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I had a great experience everyone was professional...

I had a great experience everyone was professional courteous great job to all the people at Arnie Bauer I would always recommend them to anyone

Dec 18, 2020

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I would definitely come back. The sales process was...

I would definitely come back. The sales process was smooth and same goes with the financing process. I had a major issue with my new truck and they made it right. Don't hesitate to buy here.

Dec 15, 2020

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The team was great! Jeff Grote went out of his way to...

The team was great! Jeff Grote went out of his way to explain my issue and help rectify the bank’s mistake on my old car title. The staff was very professional and courteous. Alexis was very knowledgeable on tutorial explaining car functions. Bret Pechtold was a pleasure to do business with and motivated me to make the 2 1/2 hour drive.

Dec 14, 2020

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Your Service department is great. Your staff in service...

Your Service department is great. Your staff in service are very professional and courteous. Thanks Dave Steffen for always taking care of my needs with my vehicle.

Nov 28, 2020

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By far the easiest car buying experience I have ever had....

By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.

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Greg Parker

Greg Parker

Sales & Leasing Consultant
Recent Reviews

Apr 15, 2021

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Very pleased with the service I received. Everyone was...

Very pleased with the service I received. Everyone was professional and courteous. My sales person Greg Parker was very knowledgeable and made me feel comfortable.

Mar 26, 2021

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Such a great experience with purchasing a vehicle from...

Such a great experience with purchasing a vehicle from Arnie Bauer. My wife was extremely happy with the experience as well. Greg Parker took his time explaining every aspect of purchasing a new and used vehicle.

Mar 26, 2021

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I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

Mar 22, 2021

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The sales person was great Greg Parker I told him what I...

The sales person was great Greg Parker I told him what I wanted and he produced. I was concerned about the financing process still waiting for my car to be paid off from deal

Feb 23, 2021

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I have purchased 3 new cars from Arnie Bauer and the...

I have purchased 3 new cars from Arnie Bauer and the service department has always treated me as family. Feeling welcome to an establishment makes you feel good when you have spent income with that dealership.

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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
Alex has been with Arnie Bauer for a few years and works well with everyone. He is always happy and willing to go the extra mile. His customers love to joke around with him. Alex also has a beautiful baby girl and wife he misses while he is here at work.
Recent Reviews

Apr 16, 2021

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Dealership is very courteous and attentive . Will work...

Dealership is very courteous and attentive . Will work with any situation and will take time ro answer question so you will feel Ask for Alex

Apr 07, 2021

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I received great service in purchasing my new Cadillac at...

I received great service in purchasing my new Cadillac at Arnie Bauer. My salesman was very knowledgeable in helping me to learn about the operation of my new car.

Apr 03, 2021

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I have been dealing with Arnie Bauer for the last 13...

I have been dealing with Arnie Bauer for the last 13 years and always received great service and maintenance. They are very professional and polite. I would highly recommend them to anyone who’s looking to purchase a Cadillac or Buick.

Mar 20, 2021

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I came to Arnie Bauer to view a used car. Everyone was...

I came to Arnie Bauer to view a used car. Everyone was friendly from the initial call and after the sale. Alex was my sales representative. He was informative, nice and didn't pressure any sale. He was very polite and pleasant to work with. He work with me before and after the sale. I would purchase from Annie Bauer again.

Mar 12, 2021

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I was looking for a particular vehicle online and found...

I was looking for a particular vehicle online and found it at this dealership. Tiara was great to work with and put me in contact with Alex. Alex was very easy to work with and was constantly keeping me informed. I am very happy with the service and I would recommend them to anyone.

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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
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Dealership Experience 7 years
Industry Experience 36 years 4 months
Over thirty years of experience in automotive sales and management. I have a thorough understanding of auto financing and leasing, And I can guide you on all aspects of supplier pricing. I am a US Army veteran, am President of a high school board of education for 8 plus years and can help educators qualify for lower pricing and GM incentives. From the south suburbs of Chicago.
Recent Reviews

Apr 14, 2021

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Worth the extra drive to purchase the vehicle. They were...

Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

Apr 07, 2021

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Our salesman, Tom Sinon was great. Very informative and...

Our salesman, Tom Sinon was great. Very informative and knowledgeable. Found exactly what we were looking for. Great experience! Looking forward to owning a Buick.

Mar 31, 2021

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Had very poor communication throughout the entire...

Had very poor communication throughout the entire process. Bought a vehicle out of state and couldn’t get any communication from sales man on deliver, vehicle was sent with no fuel and not cleaned, still do not have title and all the accessories I purchased.

Mar 25, 2021

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Anthony was wonderful ! Helpful and took care of our...

Anthony was wonderful ! Helpful and took care of our concerns . Glad things that needed to be fixed were . Dealership was clean and very well taken care of

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Jessica McCormick

Jessica McCormick

Customer Service Manager
Jessica is our customer service manager and service business development manager. She is the person to call with any service questions and she will always go above and beyond for everyone. She is a joy to have work for Arnie Bauer.
Recent Reviews

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 17, 2021

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Prompt and professional follow up and service on my auto....

Prompt and professional follow up and service on my auto. Lights now work fine. Print out of estimated future service was also helpful. Thank you. Cimena Cummings

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 02, 2021

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Outstanding service as usual. I've been a customer of...

Outstanding service as usual. I've been a customer of Arnie Bauer for over twenty years, and I can really say that sales department and the service department has gotten more excellent.

Mar 16, 2021

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This dealership is always awesome when it comes to sales...

This dealership is always awesome when it comes to sales and service. The staff is very friendly and the new pick up program is awesome and convient. I hope they keep this new plan and this will always be my go to place to shop and get services done thank you once again.

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David Steffan

David Steffan

Service Coordinator
David has worked at Arnie Bauer for 20 years now! His favorite part of working at Arnie Bauer is the employees and feeling like a big family. A fun fact about David is he is a Packers and a Braves fan. You will see this friendly face in the service department!
Recent Reviews

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 11, 2021

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As always excellent service. Thank you Adam and Dave ....

As always excellent service. Thank you Adam and Dave . Even though I moved from the area after my husband died I still continue to come to A B since I trust your work

Apr 07, 2021

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Good atmosphere good service great service great staff...

Good atmosphere good service great service great staff friendly a few dry looks here or but I don’t have the brightest smile either I’ll come back

Apr 02, 2021

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Outstanding service as usual. I've been a customer of...

Outstanding service as usual. I've been a customer of Arnie Bauer for over twenty years, and I can really say that sales department and the service department has gotten more excellent.

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Alyssa Farkas

Alyssa Farkas

GM
Recent Reviews

Apr 14, 2021

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Worth the extra drive to purchase the vehicle. They were...

Worth the extra drive to purchase the vehicle. They were very helpful an prompt with the need paperwork for a out of state purchase. Could have done a lot better detailing the vehicle. Spent the next day doing what should have been done before we took it home.

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

Mar 21, 2021

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I talked to Alyssa regarding my previous experiences with...

I talked to Alyssa regarding my previous experiences with Arnie Bauer. She was super nice and professional. I had an issue that she worked with me to correct. She’s an asset to Arnie Bauer.

Mar 16, 2021

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The sales team is honest and trustworthy. We received a...

The sales team is honest and trustworthy. We received a fair deal and a great car. The car being certified eased our mind with buying used,. We will be recommending your dealership to all of our friends. Thank you!

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Joe Gromala

Joe Gromala

Parts Manager
Joe Gromala was pretty much born here at Arnie Bauer. He has 35 plus years with the company and will retire eventually, but he is still too young for that. He is our parts manager and also a "jack of all traits." He helps every department and is our own in house tech guy. He is a great person to have around for the customers and the employees.
Recent Reviews

Apr 16, 2021

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My oil change appears to be good however the other...

My oil change appears to be good however the other problem that the service man told me was the exhaust he said it sounded like it had a hole in it that has not been resolved so I need to get that taken care of.

Apr 01, 2021

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The dealership team matched the deal that was mailed to...

The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,

Mar 26, 2021

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I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

Jan 28, 2021

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Excellent experience in the service center, also the...

Excellent experience in the service center, also the parts manager was excellent to work with, Highly recommend Arnie Bauer! A great experience at Arnie Bauer

Jan 25, 2021

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I found the dealership to be in great order the service...

I found the dealership to be in great order the service department was great especially a young lady name Jessica who setup my appointment even tho she was not there the ones that services me did a great job i will be recommending my friends to this dealership thanks for the great service Pastor Jessie W. Lee

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Chistopher Baker

Chistopher Baker

Service Advisor
Dealership Experience 6 months
Industry Experience 9 years 4 months
Christopher has been in the business for at least 12 years. He is a new addition to our team, but he does come with a wealth of knowledge. On Chris's free time he loves to hike and be outdoors and even paddleboard. He is a cool guy and a great addition to our team, even though he is a cat guy.
Recent Reviews

Apr 20, 2021

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Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 16, 2021

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As usual my experience with the service department was...

As usual my experience with the service department was awesome! The customer service rep Chris from the time I drove in until I let thanks!

Apr 15, 2021

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Very pleased with the service I received. Everyone was...

Very pleased with the service I received. Everyone was professional and courteous. My sales person Greg Parker was very knowledgeable and made me feel comfortable.

Apr 15, 2021

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I have received great service, Adam is a pleasure to deal...

I have received great service, Adam is a pleasure to deal with, he was always very professional and courteous, he gets me in and out ASAP and always corrects the problem that I’m having with my vehicle.

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
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Dealership Experience 1 years 6 months
Industry Experience 1 years 6 months
Alexis joined Arnie Bauer's team at the end of 2019. She enjoys working with people and helping them find a great deal. She will go above and beyond for her customers. We do not know how she juggles it all between 3 kids, hockey, swim, online school and here, but she does it all and she does it great!
Recent Reviews

Apr 19, 2021

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Great purchasing experience. Alexis was great. She was...

Great purchasing experience. Alexis was great. She was very knowledgeable and patient. The finance dept was quick and the woman that took care of me was very efficient and nice. My husband had purchased vehicles from here before I will be a return customer when the time comes

Mar 16, 2021

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Very impressed with the dealership as a whole. The...

Very impressed with the dealership as a whole. The little things like filling the gas tank was very appreciated. I would rate 5 stars if it weren't for the price that kept changing even after we had a deal. Alex was terrific.

Mar 11, 2021

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Skipthis skip skip skip skip skip skip skip skip skip...

Skipthis skip skip skip skip skip skip skip skip skip skip skip skip skip and then skip it again tomorrow thanks again for doing this thanks for doing this and thanks again for your help and I will

Mar 02, 2021

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I had a great experience at Arnie Bauer Cadillac. Tom P....

I had a great experience at Arnie Bauer Cadillac. Tom P. And AlexisThey really helped me get my military discount finally. I’ll recommend Bauer Cadillac to my friends.

Feb 20, 2021

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Employee Rating

Adam, Service Advisor is knowledgeable, professional,...

Adam, Service Advisor is knowledgeable, professional, amiable and an asset to the Arne Bauer Cadillac Dealership. I enjoy working with him! For me-No Facebook!

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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
Recent Reviews

Apr 08, 2021

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Employee Rating

Tom was very attentive and helpful with answering all of...

Tom was very attentive and helpful with answering all of my questions and showing me how to work the different functions of the vehicle I would definitely recommend him to others who may be looking for a new vehicle

Mar 18, 2021

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I had a great experience everyone was professional...

I had a great experience everyone was professional courteous great job to all the people at Arnie Bauer I would always recommend them to anyone

Mar 02, 2021

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Employee Rating

I had a great experience at Arnie Bauer Cadillac. Tom P....

I had a great experience at Arnie Bauer Cadillac. Tom P. And AlexisThey really helped me get my military discount finally. I’ll recommend Bauer Cadillac to my friends.

Oct 23, 2020

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This is the 2nd vehicle I've purchased and or leased,...

This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.

Oct 08, 2020

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I would like to thank the Arnie Bauer GMC ,Cadillac and...

I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!

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Mark Snyder

Mark Snyder

Service Manager
Dealership Experience 1 years 2 months
Industry Experience 35 years 4 months
Mark started at Arnie Bauer in March of 2020. He has been in the industry for 35 years now. Mark loves spending time with his family and two kids. If he is not with his family then he is participating in outdoor sports such as motor cross, football and baseball. Fun fact about Mark is his favorite sports teams are the Bears and White Sox. You will find this friendly face in the service department!
Recent Reviews

Apr 20, 2021

Dealership Rating
Employee Rating

Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 17, 2021

Dealership Rating
Employee Rating

Prompt and professional follow up and service on my auto....

Prompt and professional follow up and service on my auto. Lights now work fine. Print out of estimated future service was also helpful. Thank you. Cimena Cummings

Apr 15, 2021

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Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 13, 2021

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Always getting the job done right. The staff is great...

Always getting the job done right. The staff is great too. They are quick and reliable. Easy to talk to. Never concerned about coming back.

Apr 02, 2021

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Outstanding service as usual. I've been a customer of...

Outstanding service as usual. I've been a customer of Arnie Bauer for over twenty years, and I can really say that sales department and the service department has gotten more excellent.

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Tiara Wright

Tiara Wright

Internet Sales
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Dealership Experience 6 months
Tiara started at Arnie Bauer in November of 2020. She has four kids all under the age of eight! Tiara describes herself as a homebody, and loves video games. A fun fact about Tiara is she was related to Bernie Mac!
Recent Reviews

Mar 26, 2021

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Employee Rating

I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

Mar 22, 2021

Dealership Rating
Employee Rating

The sales person was great Greg Parker I told him what I...

The sales person was great Greg Parker I told him what I wanted and he produced. I was concerned about the financing process still waiting for my car to be paid off from deal

Mar 15, 2021

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I Love the car and got a great deal! Double whammy! The...

I Love the car and got a great deal! Double whammy! The deal was quick and easy as well. Coulndt have asked for a better experience! Keep up the good work!

Mar 12, 2021

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I was looking for a particular vehicle online and found...

I was looking for a particular vehicle online and found it at this dealership. Tiara was great to work with and put me in contact with Alex. Alex was very easy to work with and was constantly keeping me informed. I am very happy with the service and I would recommend them to anyone.

Mar 10, 2021

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Very friendly environment. Everyone acknowledges you...

Very friendly environment. Everyone acknowledges you when you walk it. Our sales guy Henry Horton was absolutely great. Great choice. Recommended by my sister. Thanks

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John Kukulka

John Kukulka

Service
Dealership Experience 2 months
Industry Experience 33 years 9 months
Although John has only been at Arnie Bauer since March of 2021 he has been in the industry since August of 1987. In his free time he enjoys music, sports and the Blackhawks. Come and see John at Arnie Bauer today!
Recent Reviews

Apr 20, 2021

Dealership Rating
Employee Rating

Very helpful you can trust the staff they try to make it...

Very helpful you can trust the staff they try to make it convenient as possible they are always friendly and clean i will always go back for my service

Apr 15, 2021

Dealership Rating
Employee Rating

Excellent service staff. Very nice and very speedy...

Excellent service staff. Very nice and very speedy service. I will come back for more service and needed repairs. Thank you for the excellent service.

Apr 09, 2021

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Wasn’t happy with last dealership following a recent...

Wasn’t happy with last dealership following a recent purchase and they’re lack of help so I decided to try another. Searched a lot and choose Arnie Bauer. Very happy I did. Having oil changes with the service dept. and treated well. Very nice employees

Apr 02, 2021

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Outstanding service as usual. I've been a customer of...

Outstanding service as usual. I've been a customer of Arnie Bauer for over twenty years, and I can really say that sales department and the service department has gotten more excellent.

Mar 30, 2021

Dealership Rating
Employee Rating

Well I can say that this dealership is the best. They...

Well I can say that this dealership is the best. They have the friendliest employees and great service especially from Mike from service which is no longer there but I can say that John took very good care of me!

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Anthony Myers

Anthony Myers

Sales
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Dealership Experience 6 months
Anthony joined Arnie Bauer in November of 2020. He is a huge sports fan and loves the Philadelphia Eagles.
Recent Reviews

Apr 07, 2021

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The guy that processed our loan was a straight dick....

The guy that processed our loan was a straight dick. Salesman was amazing if wasn’t for him I wouldn’t have bought the car I was going to buy

Mar 25, 2021

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Anthony was wonderful ! Helpful and took care of our...

Anthony was wonderful ! Helpful and took care of our concerns . Glad things that needed to be fixed were . Dealership was clean and very well taken care of

Mar 16, 2021

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Very good service and honest pricing. We went to this...

Very good service and honest pricing. We went to this dealership to look at a used car but unfortunately it was already sold. However, the sales person went further and found another car that was exactly the same as the one we originally wanted. The dealership brought the car in for us from another state and we got a good deal. This is real service.

Feb 17, 2021

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We had a great experience with all the employees at Arnie...

We had a great experience with all the employees at Arnie Bauer. Everyone was friendly, helpful and courteous. We highly recommend the dealer and will come back for future purchases!

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Sydnie Nugent

Sydnie Nugent

Social Media Coordinator
Dealership Experience 3 months
Industry Experience 3 months
Sydnie is a recent graduate from Southern Illinois University Edwardsville. She specializes in social media marketing and has a passion for all things marketing. When Sydnie is not on social media she is spending time with her big family, exploring the city of Chicago, or reading on her kindle. You will find this friendly face where ever there is a good picture opportunity!
Recent Reviews

Apr 01, 2021

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The dealership team matched the deal that was mailed to...

The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,

Mar 26, 2021

Dealership Rating
Employee Rating

I really like the car! Sales guy told me he’d call me in...

I really like the car! Sales guy told me he’d call me in few days to see how all’s going. Never heard from him? 🤔. Also, discovered headlights aren’t bright? I’ve seen other XT5”s with bright white headlights! I took car back to your service department and guy told me changing bulbs couldn’t be done! 😡 Don’t believe it!!!

Mar 10, 2021

Dealership Rating
Employee Rating

Very friendly environment. Everyone acknowledges you...

Very friendly environment. Everyone acknowledges you when you walk it. Our sales guy Henry Horton was absolutely great. Great choice. Recommended by my sister. Thanks

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Lee Mora

Lee Mora

Sales
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Dealership Experience 2 months
Industry Experience 25 years 4 months
Although, Lee has only been at Arnie Bauer since March of 2021 he has been in the car industry since 1996. He enjoys spending time with friends and family and trips to Vegas. Come and see Lee at Arnie Bauer today!
Recent Reviews

Apr 19, 2021

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Came to see a certain car and found it! Even though it...

Came to see a certain car and found it! Even though it was being driven by someone it's still a great car and I look forward to driving for years to come

Apr 01, 2021

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The dealership team matched the deal that was mailed to...

The dealership team matched the deal that was mailed to me, and my salesman, Lee Mora, was knowledgeable and professional. My experience was very positive,

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Jeff Grote

Jeff Grote

Used Car Manager/Expert
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Dealership Experience 4 years 11 months
Industry Experience 25 years 8 months
Jeff is the best storyteller you will ever meet. He makes everyone laugh and he knows everyone. He is great at quoting movies and is generally a nice guy, just don't get on his bad side. Then you might get something thrown at you (just kidding.....kind of). Either way he knows a lot about all vehicles and is a great asset to our Arnie Bauer team!
Recent Reviews

Mar 23, 2021

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Absolutely a pleasure dealing with the staff at Arnie...

Absolutely a pleasure dealing with the staff at Arnie Bauer. The buying process was a breeze. Everyone was personable and friendly while remaining very professional.

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Jonathan Larson

Jonathan Larson

Internet Sales
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Dealership Experience 2 years 3 months
Jonathan started at Arnie Bauer in February of 2019. He has a daughter named Hazel and loves spending time with friends and family! Jonathon is a huge sports fan and loves the Cubs and Packers. A fun fact about Jonathon is he can solve a Rubik's Cube in under two minutes!
Recent Reviews

Mar 30, 2021

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I set everything up over the phone as I live 2 hours...

I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!

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Miranda Swinea

Miranda Swinea

Internet Sales
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Dealership Experience 6 years 10 months
Miranda started at Arnie Bauer in 2014 as a cashier and is now the manager of the Internet Sales Department. She has a 1 1/2 year old son named Cooper. In Miranda's free time she loves to hangout with her friends and family, and read. A fun fact about Miranda is she has lived in four different states.
Recent Reviews

Mar 30, 2021

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I set everything up over the phone as I live 2 hours...

I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!

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Kyle Victor

Kyle Victor

Sales
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Dealership Experience 2 months
Kyle started at Arnie Bauer in March of 2021 after previously being a porter for two years. He enjoys visiting family in Naples, Florida where they spend their time on the beach and boating. Kyle is also a big Bears and Blackhawks fan. Come and see Kyle at Arnie Bauer today!
Recent Reviews

Apr 02, 2021

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My salesman was very good and knew what I was looking...

My salesman was very good and knew what I was looking for. The dealership was on point with working on my sale. Great Job everyone!!!

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Sam Sodre

Sam Sodre

Sales
Contact Me
Dealership Experience 2 months
Sam started at Arnie Bauer in March of 2021. He enjoys working in cars, spending time with friends and family, and playing with his puppy. Come and see Sam at Arnie Bauer today!
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Fatima Yamout

Fatima Yamout

Internet Sales
Contact Me
Dealership Experience 2 years 4 months
Fatima has been at Arnie Bauer since January of 2019. Fatima has three dogs, and loves to garden and cook. When she is not working you can find her with her friends and family.
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