Staff

Mark Diehl

Mark Diehl

Service Advisor

Certified
294 Reviews
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Adam Estes

Adam Estes

Service Advisor

Certified
293 Reviews
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Bill Neibert

Bill Neibert

Service Advisor

Certified
286 Reviews
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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager
140 Reviews
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Chistopher Baker

Chistopher Baker

Service Advisor

Certified
100 Reviews
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David Brdar

David Brdar

Sales & Leasing Consultant
87 Reviews
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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
81 Reviews
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David Steffan

David Steffan

Service Coordinator

Certified
77 Reviews
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Henry Horton

Henry Horton

Sales & Leasing Consultant
73 Reviews
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Jessica McCormick

Jessica McCormick

Customer Service Manager

Certified
73 Reviews
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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
63 Reviews
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Bret Pechtold

Bret Pechtold

General Sales Manager
59 Reviews
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Greg Parker

Greg Parker

Sales & Leasing Consultant
57 Reviews
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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
53 Reviews
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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
52 Reviews
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John Kukulka

John Kukulka

Service Advisor
50 Reviews
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JOSEPH Gromala

JOSEPH Gromala

Parts Manager
44 Reviews
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Mark Snyder

Mark Snyder

Service Manager
41 Reviews
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Alyssa Farkas

Alyssa Farkas

GM
37 Reviews
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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
32 Reviews
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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
31 Reviews
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Cody Bakr

Cody Bakr

New Car Sales Manager
12 Reviews
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Kyle Victor

Kyle Victor

Sales
9 Reviews
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Jonathan Larson

Jonathan Larson

Internet Sales
8 Reviews
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Jeff Grote

Jeff Grote

Used Car Manager/Expert
6 Reviews
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Fatima Yamout

Fatima Yamout

Internet Sales
6 Reviews
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Miranda Swinea

Miranda Swinea

Internet Sales
4 Reviews
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Sam Sodre

Sam Sodre

Sales
3 Reviews
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Mark Diehl

Mark Diehl

Service Advisor

294 Reviews
Certified
Mark just moved to Manhattan and has been with Arnie Bauer for years. We love his upbeat attitude. He loves to ride his Harley on his day off and spend time with his wife. You can always call Mark if you have a question.
Recent Reviews

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

Jan 06, 2022

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I felt safe waiting in the waiting area with the rise in...

I felt safe waiting in the waiting area with the rise in Covid-19. I received good service. I was informed of up coming service that needs to completed on my vehicle as well.

Jan 03, 2022

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I have been going to Arnie Bauer for 8 years and I have...

I have been going to Arnie Bauer for 8 years and I have nothing very good things to say. Sales crew is knowledgeable service crew goes out of their way for you. Can't ask for a better dealership experience.

Dec 26, 2021

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Pleasant people, great service, warm environment.blah...

Pleasant people, great service, warm environment.blah blah blah blah blah blah blah that’s 15

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Adam Estes

Adam Estes

Service Advisor

293 Reviews
Certified
Adam is a father to his son Jamison and spends most of his free time with him. He also loves outdoor adventures. He came to Arnie Bauer years ago looking for a place to work with people in a great atmosphere and our customers love him. He is always willing to go above and beyond for our customers.
Recent Reviews

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 13, 2022

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I love Angie ! Great new addition to the staff . She got...

I love Angie ! Great new addition to the staff . She got me and took of the problem

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

Jan 06, 2022

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Always a pleasant experience and always going above and...

Always a pleasant experience and always going above and beyond to ensure satisfaction. Will certainly keep buying and servicing our Cadillacs here.

Dec 21, 2021

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Wonderful service from everyone. Adam is my favorite but...

Wonderful service from everyone. Adam is my favorite but the other service advisors are fabulous as well.

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Bill Neibert

Bill Neibert

Service Advisor

286 Reviews
Certified
Bill has worked at Arnie Bauer for 17 years now! He loves hanging out with his son, and watching sports. You will see this friendly face in the service department!
Recent Reviews

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

Jan 05, 2022

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Professional and courteous to customers.Willingness to...

Professional and courteous to customers. Willingness to answer questions and give support. I have been with them for many years and highly recommend to family and friends.

Jan 05, 2022

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Friendly, courteous and knowledgeable staff who. Ready...

Friendly, courteous and knowledgeable staff who. Ready for my appointment upon arrival. Vehicle was ready for pickup in a very short time.

Jan 03, 2022

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Dealership is top notch in every way from top to bottom....

Dealership is top notch in every way from top to bottom. Sales team and management are always polite and helpful and mechanics, porter’s do a fantastic job. Bill at service desk is an absolute pleasure to work with every time we’ve ever walked through the door. Usually bringing vehicles in for service is a headache but not when your dealing with Bill!!!! I have had nothing but good experiences from Mr Bauer himself all the way to the kids who pull the cars around. I have been for many years and will continue to be a loyal customer to Arnie Bauer for many years to come. Owning a business myself I know your nothing without good employees and obviously so does the Bauer family. Thanks for everything!!

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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager
Recent Reviews

Sep 30, 2021

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We have been a customer of Arnie Bauer for over 15 years...

We have been a customer of Arnie Bauer for over 15 years both with service and sales. We have had exceptional service and recommend their services to family, friends and colleagues.

Jul 09, 2021

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The best time I every had in a dealership's every one...

The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you

Jul 05, 2021

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I was so Impressed on how they helped me find a vehicle...

I was so Impressed on how they helped me find a vehicle within my budget and how I was not sitting there all day. I would definitely recommend Arnie Bauer to everyone.

Jul 02, 2021

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I was very pleased with all the prompt service and the...

I was very pleased with all the prompt service and the vast knowledge that the sales staff had.

Jun 23, 2021

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Our salesman Greg was phenomenal! He was very...

Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service!

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Chistopher Baker

Chistopher Baker

Service Advisor

100 Reviews
Certified
Dealership Experience 1 years 3 months
Industry Experience 10 years 1 months
Christopher has been in the business for at least 12 years. He is a new addition to our team, but he does come with a wealth of knowledge. On Chris's free time he loves to hike and be outdoors and even paddleboard. He is a cool guy and a great addition to our team, even though he is a cat guy.
Recent Reviews

Jan 14, 2022

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Great place for service I would highly recommend someone...

Great place for service I would highly recommend someone to the dealer for car service

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

Dec 27, 2021

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The Service Team at Arnie Bauer has always taken great...

The Service Team at Arnie Bauer has always taken great care of my vehicles, and treat me like I’m their only customer. I really appreciate the outstanding customer service experience each and every visit.

Dec 26, 2021

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I WAS VERY PLEASED WITH THE CUSTOMER SERVICE WOULD HIGHLY...

I WAS VERY PLEASED WITH THE CUSTOMER SERVICE WOULD HIGHLY RECOMMEND YOUR COMPANY TO MY FRIENDS AND FAMILY LOOK FORWARD TO DO BUSINESS WITH YOU ALL IN THE FUTURE. THANKS!

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David Brdar

David Brdar

Sales & Leasing Consultant
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Dealership Experience 4 years 10 months
Industry Experience 15 years 10 months
David Brdar has been in the retail industry for years. He has always worked his way to the manager or top position because of his professionalism and eagerness to be the best. He will work as hard as he can to get you the best deal he can. No haggle or hassle from him.
Recent Reviews

Jan 14, 2022

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Great purchasing experience with honest, professional and...

Great purchasing experience with honest, professional and responsive staff. Couldn’t be happier with the entire sales staff!

Dec 21, 2021

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Service was quick and thorough. Friendly and...

Service was quick and thorough. Friendly and knowledgeable staff. Great experience. Like the hospitality. Clean

Nov 15, 2021

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They do outstanding work for me at all time on my car...

They do outstanding work for me at all time on my car t Dr Wilson

Sep 30, 2021

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We have been a customer of Arnie Bauer for over 15 years...

We have been a customer of Arnie Bauer for over 15 years both with service and sales. We have had exceptional service and recommend their services to family, friends and colleagues.

Sep 13, 2021

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Fast service dependanle eductional to my suv...

Fast service dependanle eductional to my suv recommendations i trust.dependable in reminding me of my appointments

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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
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Dealership Experience 20 years 3 months
Besides an easy and fun sales experience, I perform full Customer Service functions.
Recent Reviews

Dec 23, 2021

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Always very helpfulCar is always clean when we get it...

Always very helpful Car is always clean when we get it back Try to get you out as fast as they can

Dec 11, 2021

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Staff is always confident with answers to my questions...

Staff is always confident with answers to my questions which makes me comfortable dealing with Arnie Bauer dealership.

Jul 23, 2021

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They were willing to work with me which I appreciated, my...

They were willing to work with me which I appreciated, my salesman went above and beyond, very nice clean place, I was there before open hours and it was very nice Norm was there early too and willing to help me right away.

Jun 08, 2021

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Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

Apr 28, 2021

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Great professional team and straight forward folks...

Great professional team and straight forward folks starting with Salesperson Norm and service manager Bill. Bill provided a good estimate on when service would be completed so set the right expectation.

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David Steffan

David Steffan

Service Coordinator

77 Reviews
Certified
David has worked at Arnie Bauer for 20 years now! His favorite part of working at Arnie Bauer is the employees and feeling like a big family. A fun fact about David is he is a Packers and a Braves fan. You will see this friendly face in the service department!
Recent Reviews

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

Dec 28, 2021

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Always provide prompt, courteous and professional service...

Always provide prompt, courteous and professional service in a timely matter. Provides complete answers to all questions or concerns.

Dec 23, 2021

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Everyone very helpful . Car ready in a timely manner....

Everyone very helpful . Car ready in a timely manner. Areas of dealership keeped neat and clean .

Dec 13, 2021

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Came in for a recall service greeted by shop manager...

Came in for a recall service greeted by shop manager right away and was taken care of within a hour of getting there great service and extremely quick

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Henry Horton

Henry Horton

Sales & Leasing Consultant
Everyone who know Henry loves him. He is a complete asset to our team and all of his customers will only work with him. He is from the south and has a southern draw you cannot understand sometimes, but that is why we appreciate him more.
Recent Reviews

Oct 26, 2021

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This is the only place I have purchased and serviced my...

This is the only place I have purchased and serviced my cars and suvs, since 2002!!!

Oct 06, 2021

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Car on hold for 9 months due to the chip shortage and not...

Car on hold for 9 months due to the chip shortage and not 1 courtesy call during that time; not the level of customer service that i expect from a luxury dealership.

Aug 19, 2021

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Arnie Bauer is always quick professional and they get...

Arnie Bauer is always quick professional and they get your car right back to you cleaned and accessible thank you for your service once again

Aug 10, 2021

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Have been buying vehicles from this dealership for more...

Have been buying vehicles from this dealership for more than 20yrs. Very pleased from sales people to service dept.to parts dept. would recommend to others

Jul 02, 2021

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I was very pleased with all the prompt service and the...

I was very pleased with all the prompt service and the vast knowledge that the sales staff had.

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Jessica McCormick

Jessica McCormick

Customer Service Manager

73 Reviews
Certified
Jessica is our customer service manager and service business development manager. She is the person to call with any service questions and she will always go above and beyond for everyone. She is a joy to have work for Arnie Bauer.
Recent Reviews

Jan 14, 2022

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Although the service was good, I felt the members at the...

Although the service was good, I felt the members at the desk should adhere to the state/CDC mandate of wearing a face mask. If you truly care for the safety of your customers and colleagues, one would make the exception. Also, I was charged a different amount than what was originally quoted. The price was SLIGHTLY adjusted.

Jan 13, 2022

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Greated on time with welcome inviting attitude. Promptly...

Greated on time with welcome inviting attitude. Promptly written order by service adviser. Kept a reasonable service schedule. Very professional.!

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 13, 2022

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Everything was very nice and professional. I also felt...

Everything was very nice and professional. I also felt like the price wasn't horrible.

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
Rowland is our bodyguard. He is a jokester and an overall friendly guy. If you need to get a car approved, come see him. He works with all people and all credit situations. When he is not here, he is at the gym.
Recent Reviews

Aug 18, 2021

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Fast, great service with a smile. Clean facility and they...

Fast, great service with a smile. Clean facility and they always have complimentary coffee and bottled water. You can use the free wifi as well while you wait on your vehicle

Jun 20, 2021

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Great Customer Service Especially Chris (Service...

Great Customer Service Especially Chris (Service Department) Is very detailed oriented great person All around brought in car service appointment Chris treated my car like it was his personal Car I highly recommend

Jun 18, 2021

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This dealership has great customer services. Rowland...

This dealership has great customer services. Rowland Laird was a great sales person, and was very knowledgeable about the vehicle he was selling, and good with keep customers in perspective

Jun 15, 2021

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I called Arnie Bauer at 5:45pm and asked about a vehicle...

I called Arnie Bauer at 5:45pm and asked about a vehicle that was posted online then I was told to come right in. I was there all of 1 1/2 hour before I had the car I went in for and at a great deal. Rowland is the best check him out. Very professional and he listens

May 06, 2021

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Outstanding customer service and friendly staff! Chris...

Outstanding customer service and friendly staff! Chris made sure that I was aware of what was going on with my Cadillac CT6. Thanks guys for always making me feel sure that whatever is going on with myCadillac will be taking care of when I leave!

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Bret Pechtold

Bret Pechtold

General Sales Manager
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Dealership Experience 33 years 9 months
Industry Experience 33 years 9 months
Bret started as a salesman over 25 years ago and has only worked at Arnie Bauer! People walk in daily and ask for Bret. He is the go to guy for all things sales. If you want a specific used/new car he will find it for you. It tells a lot when over 30 people a month are his repeat customers. He is the General Sales Manager now and always there to help you.
Recent Reviews

Dec 27, 2021

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The Service Team at Arnie Bauer has always taken great...

The Service Team at Arnie Bauer has always taken great care of my vehicles, and treat me like I’m their only customer. I really appreciate the outstanding customer service experience each and every visit.

Dec 23, 2021

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Always very helpfulCar is always clean when we get it...

Always very helpful Car is always clean when we get it back Try to get you out as fast as they can

Nov 08, 2021

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Arnie bauer GMC Cadillac was the best choice to buy my...

Arnie bauer GMC Cadillac was the best choice to buy my new GMC the sales personel are great and so was the price.

Jun 30, 2021

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Fast and friendly had excellent service I will recommend...

Fast and friendly had excellent service I will recommend to everyone I know and meet

Jun 24, 2021

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The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

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Greg Parker

Greg Parker

Sales & Leasing Consultant
Recent Reviews

Jan 10, 2022

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My experience with Arnie Bauer Cadillac was very pleasant...

My experience with Arnie Bauer Cadillac was very pleasant . Since I am a Cadillac owner for many year now (well over 20 years) I know the buying process and make intelligent decisions. Sales Manager Cody Bakr and Salesman Greg Parker were aware of this and treated me with utmost respect. They said that because I'm so familiar with the buying process and can see when a dealership is not being as honest as they should be, it made their job easier. They did not try to tell me half truths or give me incorrect information and were totally honest. I would recommend them to anyone, including family.

Aug 17, 2021

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My salesman was very good and knowable the sale when...

My salesman was very good and knowable the sale when very smooth thank you Greg Parker I did not have wait all day and mad sure he made sure I knew what we were getting he made everything so easy for my husband and I we thank you he gave us the best price he was someone that cared about you and not so much about the sale I Thank you .

Aug 10, 2021

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Have been buying vehicles from this dealership for more...

Have been buying vehicles from this dealership for more than 20yrs. Very pleased from sales people to service dept.to parts dept. would recommend to others

Jun 23, 2021

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Our salesman Greg was phenomenal! He was very...

Our salesman Greg was phenomenal! He was very knowledgeable, professional and patient as made our final purchase. Great service!

Jun 02, 2021

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Great Service and Great Vehicles at Great Prices. The...

Great Service and Great Vehicles at Great Prices. The Salesman was honest and truthful and did not try to take advantage of me or mislead me.

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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
Alex has been with Arnie Bauer for a few years and works well with everyone. He is always happy and willing to go the extra mile. His customers love to joke around with him. Alex also has a beautiful baby girl and wife he misses while he is here at work.
Recent Reviews

Dec 10, 2021

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Very professional, I was surprised how quickly I brought...

Very professional, I was surprised how quickly I brought my CT5, very good service overall.

Oct 15, 2021

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Everything was great!!! I drove a long way to purchase my...

Everything was great!!! I drove a long way to purchase my new to me car and was very pleased!! Thank you so much!!! 😊

May 28, 2021

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Arnie bauer has nice honest people that helped me with my...

Arnie bauer has nice honest people that helped me with my purchase of a 2020 van Alex was a nice gentlemen to work with thanks alex

May 04, 2021

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Purchasing my new Buick Envision from Arnie Bauer GMC has...

Purchasing my new Buick Envision from Arnie Bauer GMC has been a very positive experience. My salesperson, Alex Cleetus, has been a pleasure to work with. He is easy to talk to and goes the extra mile for his customer. Alex spent a lot of time pointing out the car’s features and patiently answered all my questions. He clearly presented all the options that could be added, but I never felt pressured. I really appreciate that! I highly recommend buying your next car from Arnie Bauer GMC Cadillac.

Apr 28, 2021

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Alex took great care of me and gave me a great deal on a...

Alex took great care of me and gave me a great deal on a Buick encore GX! He made my experience a pleasant one and gave excellent service. I WILL be back to do business with him again!!!

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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
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Dealership Experience 7 years 9 months
Industry Experience 37 years 1 months
Over thirty years of experience in automotive sales and management. I have a thorough understanding of auto financing and leasing, And I can guide you on all aspects of supplier pricing. I am a US Army veteran, am President of a high school board of education for 8 plus years and can help educators qualify for lower pricing and GM incentives. From the south suburbs of Chicago.
Recent Reviews

Dec 27, 2021

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The Service Team at Arnie Bauer has always taken great...

The Service Team at Arnie Bauer has always taken great care of my vehicles, and treat me like I’m their only customer. I really appreciate the outstanding customer service experience each and every visit.

Dec 24, 2021

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Always happy with the service. Very helpful with any...

Always happy with the service. Very helpful with any questions. Good group of people there.

Dec 01, 2021

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Never been disappointed with dealing with Arnie Bauer....

Never been disappointed with dealing with Arnie Bauer. Our salesman Tom Sinon knew exactly what we wanted in a lease. Always a great experience dealing with Arnie Bauer!

Jul 13, 2021

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The way you stereotype and treat a female buyer. Have...

The way you stereotype and treat a female buyer. Have bought over 10 cars in my lifetime and the car payment and down payment they were asking of me was almost insulting.

Jun 24, 2021

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The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

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John Kukulka

John Kukulka

Service Advisor
Dealership Experience 11 months
Industry Experience 34 years 6 months
Although John has only been at Arnie Bauer since March of 2021 he has been in the industry since August of 1987. In his free time he enjoys music, sports and the Blackhawks. Come and see John at Arnie Bauer today!
Recent Reviews

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

Dec 15, 2021

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I was greeted right away. I was shown respect and my car...

I was greeted right away. I was shown respect and my car was handled with care. I was advised on upcoming maintenance that needs to be completed. I would recommend this dealership to family and friends.

Nov 18, 2021

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This is the dealership I bought my car from I've always...

This is the dealership I bought my car from I've always had a good experience

Nov 16, 2021

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The staff was nice and friendly. Everyone xxxxx mask and...

The staff was nice and friendly. Everyone xxxxx mask and I will definitely be back.

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JOSEPH Gromala

JOSEPH Gromala

Parts Manager
Dealership Experience 43 years 10 months
Industry Experience 43 years 10 months
Joe Gromala was pretty much born here at Arnie Bauer. He has 35 plus years with the company and will retire eventually, but he is still too young for that. He is our parts manager and also a "jack of all traits." He helps every department and is our own in house tech guy. He is a great person to have around for the customers and the employees.
Recent Reviews

Dec 24, 2021

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Always happy with the service. Very helpful with any...

Always happy with the service. Very helpful with any questions. Good group of people there.

Nov 16, 2021

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The staff was nice and friendly. Everyone xxxxx mask and...

The staff was nice and friendly. Everyone xxxxx mask and I will definitely be back.

Oct 29, 2021

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Great dealership, great people, great service and great...

Great dealership, great people, great service and great parts . I feel they care you and your car.

Oct 18, 2021

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During each visit at this dealership has been nothing...

During each visit at this dealership has been nothing less than wonderful. Everyone is Professionals and willing to help I enjoy going to the parts department which I find to be very helpful and I’m thankful for the experience

Oct 12, 2021

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The dealership was very helpful in solving my problem...

The dealership was very helpful in solving my problem also it was clean and was courteous

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Mark Snyder

Mark Snyder

Service Manager
Dealership Experience 1 years 11 months
Industry Experience 36 years 1 months
Mark started at Arnie Bauer in March of 2020. He has been in the industry for 35 years now. Mark loves spending time with his family and two kids. If he is not with his family then he is participating in outdoor sports such as motor cross, football and baseball. Fun fact about Mark is his favorite sports teams are the Bears and White Sox. You will find this friendly face in the service department!
Recent Reviews

Jan 13, 2022

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Great service, professional service...

Great service, professional service specialist, Reasonable prices and great coffe, comfortable Waiting area. Nothing more needs to be said.

Jan 06, 2022

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Great place to go to everyone is helpful..I would r and I...

Great place to go to everyone is helpful..I would r and I don’t. Wait Long...😃

Jan 03, 2022

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Dealership is top notch in every way from top to bottom....

Dealership is top notch in every way from top to bottom. Sales team and management are always polite and helpful and mechanics, porter’s do a fantastic job. Bill at service desk is an absolute pleasure to work with every time we’ve ever walked through the door. Usually bringing vehicles in for service is a headache but not when your dealing with Bill!!!! I have had nothing but good experiences from Mr Bauer himself all the way to the kids who pull the cars around. I have been for many years and will continue to be a loyal customer to Arnie Bauer for many years to come. Owning a business myself I know your nothing without good employees and obviously so does the Bauer family. Thanks for everything!!

Nov 12, 2021

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The service was prompt and welcoming, they explained the...

The service was prompt and welcoming, they explained the process and gave great details on what was going on

Nov 03, 2021

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Did a great job. Service guy did everything he said....

Did a great job. Service guy did everything he said. Was prompt on all information.

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Alyssa Farkas

Alyssa Farkas

GM
Recent Reviews

Oct 08, 2021

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We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Sep 30, 2021

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We have been a customer of Arnie Bauer for over 15 years...

We have been a customer of Arnie Bauer for over 15 years both with service and sales. We have had exceptional service and recommend their services to family, friends and colleagues.

Jun 18, 2021

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I had a great customer experience. Being that this was a...

I had a great customer experience. Being that this was a purchase of a truck as they are in high demand the turnaround time in terms of is ordering it and delivery was satisfactory.

Jun 08, 2021

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Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

May 18, 2021

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Henry was an excellent salesman, and helped us pick out a...

Henry was an excellent salesman, and helped us pick out a great car for a great price. For anyone looking for a car, I definitely recommend this dealership and this team member!

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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
Recent Reviews

Dec 16, 2021

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Tom is an amazing person. He made my wife and I feel like...

Tom is an amazing person. He made my wife and I feel like we were in control and we got an awesome deal. Thank you Sir.

Jul 13, 2021

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Didn't have any major problems with your service dept.,...

Didn't have any major problems with your service dept., but I'll go way out of my way NOT TO PURCHASE another Cadillac from your dealership. I do intend to purchase another one

Jul 08, 2021

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Great people, great facility, great service,have 100% of...

Great people, great facility, great service,have 100% of my trust. The service department is top notch also. Very professional and user friendly - no high pressure sales.

Jun 08, 2021

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Guy wanted to buy my truck in service spoke the company...

Guy wanted to buy my truck in service spoke the company up so highly how they buy them at a great value then sell them for only 3,000.00 more. Brought me a KBB on my truck that didn’t even go to my truck. I looked it up myself showed him and he said that I did it wrong. I used my vin. After going to his manager we came to deal and I sold my truck. To them and then they still marked it up 5,500.00 and it didn’t fix the issue it was in service for. Never do business again with them. Adam in service is amazing though great guy very knowledgeable

Jun 08, 2021

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Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
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Dealership Experience 2 years 3 months
Industry Experience 2 years 3 months
Alexis joined Arnie Bauer's team at the end of 2019. She enjoys working with people and helping them find a great deal. She will go above and beyond for her customers. We do not know how she juggles it all between 3 kids, hockey, swim, online school and here, but she does it all and she does it great!
Recent Reviews

Jan 06, 2022

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We had a great experience with our salesperson. The...

We had a great experience with our salesperson. The reason for 4 stars instead of 5 is the finance person was disappointed that we did not buy the extended warranty. When we declined two or more times, we saw an obvious change in his attitude. He was still polite, but become quiet and pushed through the paperwork. When my husband and I left, the first thing we both said was “he really wanted to sell that extended warranty and what a difference in attitude when we declined.” Otherwise, we had a great experience.

Jun 24, 2021

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The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

Jun 16, 2021

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They were very friendly helpful and professional in the...

They were very friendly helpful and professional in the way they handled my lease. I would definitely recommend Arnie Bauer to my family and friends.

Jun 02, 2021

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Professional, efficient, organized, extremely...

Professional, efficient, organized, extremely knowledgeable, friendly. From the time I drove on the lot (old car) to driving off the lot (new car) 2 hours!!!

Apr 23, 2021

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Very friendly...strives to meet all your needs ! Very...

Very friendly...strives to meet all your needs ! Very concerned about your happiness after purchase as well as your needs prior to purchase ! Very friendly staff, from the minute you walk in the door till the second you leave ! I highly recommend this dealership for every single need you have !

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Cody Bakr

Cody Bakr

New Car Sales Manager
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Dealership Experience 8 months
Industry Experience 16 years 1 months
All Cody does is work. He says he has no hobbies and he lives to help customers out. He has been in the business since he was young and will never leave it. He has a lot of energy and is always willing to help. If you want to buy a car, he works magic with his numbers.
Recent Reviews

Jan 10, 2022

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My experience with Arnie Bauer Cadillac was very pleasant...

My experience with Arnie Bauer Cadillac was very pleasant . Since I am a Cadillac owner for many year now (well over 20 years) I know the buying process and make intelligent decisions. Sales Manager Cody Bakr and Salesman Greg Parker were aware of this and treated me with utmost respect. They said that because I'm so familiar with the buying process and can see when a dealership is not being as honest as they should be, it made their job easier. They did not try to tell me half truths or give me incorrect information and were totally honest. I would recommend them to anyone, including family.

Nov 08, 2021

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Arnie bauer GMC Cadillac was the best choice to buy my...

Arnie bauer GMC Cadillac was the best choice to buy my new GMC the sales personel are great and so was the price.

Oct 08, 2021

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We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Sep 13, 2021

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Fast service dependanle eductional to my suv...

Fast service dependanle eductional to my suv recommendations i trust.dependable in reminding me of my appointments

Jul 28, 2021

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Personally I don’t care about the “dealership” - for me...

Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not just a “salesperson”! I would without any hesitation, and already have, refer HIM to anyone interested in buying a vehicle. He proved to me that getting what I wanted and needed and could afford was achievable and that was his goal! One stop shopping!! I had no thoughts to go any where else!! Truly Sam is an asset!! I am completely impressed and totally satisfied!! As to the dealership - Don’t let him go!! It’s not the name or place - it’s the people that work for you - Sam is number 1 in my book!! Great Job to your hiring skills - YOU have a winner with Sam Sodre!!!

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Kyle Victor

Kyle Victor

Sales
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Dealership Experience 11 months
Kyle started at Arnie Bauer in March of 2021 after previously being a porter for two years. He enjoys visiting family in Naples, Florida where they spend their time on the beach and boating. Kyle is also a big Bears and Blackhawks fan. Come and see Kyle at Arnie Bauer today!
Recent Reviews

Dec 24, 2021

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The staff was very friendly and helpful. They made buying...

The staff was very friendly and helpful. They made buying a new car super simple. Pleasure doing business with!!

Nov 09, 2021

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Just bought my third car in three years from Arnie Bauer...

Just bought my third car in three years from Arnie Bauer and I could not be happier. Jeff and the sales team were accommodating and professional. Bill, my service advisor is always friendly helpful. I would recommend this dealer to anyone.

Nov 08, 2021

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Arnie bauer GMC Cadillac was the best choice to buy my...

Arnie bauer GMC Cadillac was the best choice to buy my new GMC the sales personel are great and so was the price.

Oct 08, 2021

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Employee Rating

We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Jun 30, 2021

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Fast and friendly had excellent service I will recommend...

Fast and friendly had excellent service I will recommend to everyone I know and meet

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Jonathan Larson

Jonathan Larson

Internet Sales
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Dealership Experience 3 years
Jonathan started at Arnie Bauer in February of 2019. He has a daughter named Hazel and loves spending time with friends and family! Jonathon is a huge sports fan and loves the Cubs and Packers. A fun fact about Jonathon is he can solve a Rubik's Cube in under two minutes!
Recent Reviews

Nov 16, 2021

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The staff was nice and friendly. Everyone xxxxx mask and...

The staff was nice and friendly. Everyone xxxxx mask and I will definitely be back.

Oct 15, 2021

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Everything was great!!! I drove a long way to purchase my...

Everything was great!!! I drove a long way to purchase my new to me car and was very pleased!! Thank you so much!!! 😊

Oct 08, 2021

Dealership Rating
Employee Rating

We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Aug 20, 2021

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I have always received both professional and courteous...

I have always received both professional and courteous service. The service is prompt as well as comfortable waiting areas. I would recommend Arnie Bauer to all of my friends and family.

Aug 18, 2021

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They did a good job I left my phone on the counter and...

They did a good job I left my phone on the counter and they put it away so l could find it problem solved thankyou

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Jeff Grote

Jeff Grote

Used Car Manager/Expert
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Dealership Experience 5 years 8 months
Industry Experience 26 years 5 months
Jeff is the best storyteller you will ever meet! He makes everyone laugh, loves to quote movies and is generally a nice guy, just don't get on his bad side- you might get something thrown at you (just kidding.....kind of). Either way he knows a lot about all vehicles and is always willing to do what he can to ensure that our customers leave here happy, a great asset to our Arnie Bauer team!
Recent Reviews

Nov 09, 2021

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Just bought my third car in three years from Arnie Bauer...

Just bought my third car in three years from Arnie Bauer and I could not be happier. Jeff and the sales team were accommodating and professional. Bill, my service advisor is always friendly helpful. I would recommend this dealer to anyone.

Oct 11, 2021

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I walked in . I was not greeted, I walked in the service...

I walked in . I was not greeted, I walked in the service area after awhile and neither of the 4 men working the service area said anything to me. No good Morning, no hello no anything… I eventually walked in front to the one on the end and said good morning gave my name and said that I have a 12:00 appointment.. he with a slight irritated attitude paged the port. Can’t remember his name but was very kind and a bit funny… I asked where were the girls that are normally here and the response was they went back to college. Those girls are truly missed sometimes. Old workers that has been with a company for awhile especially older workers that has worked in an place for awhile feel as tho customer service is beneath them, and truly customer service is what sales….. if I am asked to rate my visit this time. The rating will be extremely low… Thank you for the invite to this survey….

Jun 08, 2021

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No follow-up to let you know what th issue is before...

No follow-up to let you know what th issue is before starting work. I was waiting for my vehicle and Chris never came to talk to me until I contacted him.

Jun 08, 2021

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Employee Rating

Family owned business that treats it customers like...

Family owned business that treats it customers like family. I’m very proud to have been a part of Arnie Bauer’s for 27 years

Apr 30, 2021

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Employee Rating

Great Sales Team!! I would happily buy another car from...

Great Sales Team!! I would happily buy another car from Arnie Bauer. The were quick and efficient and seem to genuinely care about their customers.

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Fatima Yamout

Fatima Yamout

Internet Sales
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Dealership Experience 3 years 1 months
Fatima has been at Arnie Bauer since January of 2019. Fatima has three dogs, and loves to garden and cook. When she is not working you can find her with her friends and family.
Recent Reviews

Dec 24, 2021

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Always happy with the service. Very helpful with any...

Always happy with the service. Very helpful with any questions. Good group of people there.

Aug 20, 2021

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Employee Rating

I have always received both professional and courteous...

I have always received both professional and courteous service. The service is prompt as well as comfortable waiting areas. I would recommend Arnie Bauer to all of my friends and family.

Aug 18, 2021

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Employee Rating

They did a good job I left my phone on the counter and...

They did a good job I left my phone on the counter and they put it away so l could find it problem solved thankyou

Aug 09, 2021

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Employee Rating

Great and very courteous staff you guys kept me well...

Great and very courteous staff you guys kept me well informed about my problem extremely efficient and very wonderful people to deal with the waiting room is great

Jun 24, 2021

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Employee Rating

The service center is ok. My phone charger isn't working...

The service center is ok. My phone charger isn't working but they neglected to repair it or even acknowledge it. Weve been long time customers there but The sales person I had an appointment with is another story!! We had to leave suddenly but asked him to forward our requests for purchasing a new vehicle but he didn't do that nor did he return my calls. His name is Tom Sinon. I spoke to the gm but they've given me empty promises. I've gone to another Dealership. Bad way to treat customers and allow a salesperson to treat your customers!

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Miranda Swinea

Miranda Swinea

Internet Sales
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Dealership Experience 7 years 7 months
Miranda started at Arnie Bauer in 2014 as a cashier and is now the manager of the Internet Sales Department. She has a 1 1/2 year old son named Cooper. In Miranda's free time she loves to hangout with her friends and family, and read. A fun fact about Miranda is she has lived in four different states.
Recent Reviews

Nov 16, 2021

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The staff was nice and friendly. Everyone xxxxx mask and...

The staff was nice and friendly. Everyone xxxxx mask and I will definitely be back.

Oct 12, 2021

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The dealership was very helpful in solving my problem...

The dealership was very helpful in solving my problem also it was clean and was courteous

Oct 08, 2021

Dealership Rating
Employee Rating

We purchased our leased car yesterday and we were given...

We purchased our leased car yesterday and we were given superior service by every employee who dealt with us, from my initial phone contacts to our sales person and finance consultant as well as the cashier. It was the best auto purchasing experience ever.

Mar 30, 2021

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Employee Rating

I set everything up over the phone as I live 2 hours...

I set everything up over the phone as I live 2 hours away. Rowland took care of everything and was very responsive to my questions!

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Sam Sodre

Sam Sodre

Sales
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Dealership Experience 11 months
Sam started at Arnie Bauer in March of 2021. He enjoys working in cars, spending time with friends and family, and playing with his puppy. Come and see Sam at Arnie Bauer today!
Recent Reviews

Oct 18, 2021

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I just wanted to take a minute to share how much I...

I just wanted to take a minute to share how much I appreciated Sam and his commitment to helping me purchase my vehicle. His communication was great and he kept me informed every step of the way. I would definitely recommend Sam to any of my friends and family for their future vehicle purchases.

Jul 28, 2021

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Personally I don’t care about the “dealership” - for me...

Personally I don’t care about the “dealership” - for me it was the salesperson: Sam Sodre!! Talk about above and beyond! Refreshing!! He IS definitely there for the buyer! Patience, care, concern - not just a “salesperson”! I would without any hesitation, and already have, refer HIM to anyone interested in buying a vehicle. He proved to me that getting what I wanted and needed and could afford was achievable and that was his goal! One stop shopping!! I had no thoughts to go any where else!! Truly Sam is an asset!! I am completely impressed and totally satisfied!! As to the dealership - Don’t let him go!! It’s not the name or place - it’s the people that work for you - Sam is number 1 in my book!! Great Job to your hiring skills - YOU have a winner with Sam Sodre!!!

Jul 09, 2021

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The best time I every had in a dealership's every one...

The best time I every had in a dealership's every one was willing to go the extra mile to get the job done thank you

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