Staff

Adam Estes

Adam Estes

Service Advisor
160 Reviews
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Mark Diehl

Mark Diehl

Service Advisor
145 Reviews
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Bill Neibert

Bill Neibert

Service Advisor
142 Reviews
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Mike Werner

Mike Werner

Service Advisor
135 Reviews
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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

Certified
94 Reviews
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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
68 Reviews
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David Brdar

David Brdar

Sales & Leasing Consultant
67 Reviews
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Henry Horton

Henry Horton

Sales & Leasing Consultant
50 Reviews
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Bret Pechtold

Bret Pechtold

General Sales Manager
49 Reviews
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Angie Chalmers

Angie Chalmers

New Car Sales Manager
48 Reviews
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Corey Dockery

Corey Dockery

Service Writer
48 Reviews
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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
44 Reviews
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Greg Parker

Greg Parker

Sales & Leasing Consultant
42 Reviews
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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
36 Reviews
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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
34 Reviews
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Jessica McCormick

Jessica McCormick

Customer Service Manager
23 Reviews
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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
23 Reviews
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Alyssa Farkas

Alyssa Farkas

GM
22 Reviews
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Joe Gromala

Joe Gromala

Parts Manager
19 Reviews
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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
15 Reviews
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David Steffan

David Steffan

Service Coordinator
12 Reviews
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Jacob Koehne

Jacob Koehne

Sales & Leasing Consultant
8 Reviews
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Mark Snyder

Mark Snyder

msnyder@arniebauer.com
6 Reviews
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Adam Estes

Adam Estes

Service Advisor
Recent Reviews

Dec 04, 2020

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When I arrived i was waited on quickly and waited...

When I arrived i was waited on quickly and waited comfortably in the waiting room. After awhile Adam told me my van was done and the cost was less than he had quoted me. I was happy to have my van back in working order.

Dec 01, 2020

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Adam assited me in getting my car repaired he explained...

Adam assited me in getting my car repaired he explained the process and kept me updated on the process. He was knowledgeable and very helpful

Nov 25, 2020

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Great customer service as always. They updated me in a...

Great customer service as always. They updated me in a timely fashion about what was going on with my vehicle. Never have an issue here!

Nov 24, 2020

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I have dealt with them for years and have experienced...

I have dealt with them for years and have experienced good work , friendly helpful people and really have no complaints. I would definitely recommend them in the future.

Nov 24, 2020

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I am still experiencing the same issue with my Enclave...

I am still experiencing the same issue with my Enclave ... it’s been in for service about 6-7 times for a issue with the transmission. Just recently as a few weeks ago and now the vehicle is doing the same thing. This is my third car and this problem Is very very frustrating

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Mark Diehl

Mark Diehl

Service Advisor
Recent Reviews

Dec 01, 2020

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Great service. Very professional. The waiting area was...

Great service. Very professional. The waiting area was very nice and clean. Mark was very professional and made me aware what was going on through text.

Nov 25, 2020

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Great customer service as always. They updated me in a...

Great customer service as always. They updated me in a timely fashion about what was going on with my vehicle. Never have an issue here!

Nov 24, 2020

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I have dealt with them for years and have experienced...

I have dealt with them for years and have experienced good work , friendly helpful people and really have no complaints. I would definitely recommend them in the future.

Nov 24, 2020

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The check engine light had come on but it went away 2...

The check engine light had come on but it went away 2 days later. I made an appointment with the Service Dept for Monday, Nov 23rd. They checked out the car and told me it was a glitch so it had to be reprogrammed. Everyone there is friendly, ciurteous and knowledgeable. It was still under warranty so no charge.

Nov 19, 2020

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Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

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Bill Neibert

Bill Neibert

Service Advisor
Recent Reviews

Dec 04, 2020

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Customer service was courteous and helpful. Offers to...

Customer service was courteous and helpful. Offers to assist in contacting the My Rewards office was welcome..Work was done in a timely manner. I wish they had washed my car!

Nov 28, 2020

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Great service and great employees... Have been doing...

Great service and great employees... Have been doing business with Arnie Bauer Cadillac for over 25 years and never have a complaint about the service or sales throughout the department.

Nov 25, 2020

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Top-notch service, as always! A pleasure dealing with...

Top-notch service, as always! A pleasure dealing with Arnie Bauer professionals on all levels (sales, service and parts). I couldn’t be more satisfied.

Nov 20, 2020

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Service was fast, the waiting area needs more frequent...

Service was fast, the waiting area needs more frequent sanitizing. I was not given clear direction when I arrived in the garage area as to how to proceed while social distancing.

Nov 19, 2020

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Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

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Mike Werner

Mike Werner

Service Advisor
Recent Reviews

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

Nov 19, 2020

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Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

Nov 16, 2020

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Service was excellent I will refer customers to Arnie...

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.

Nov 15, 2020

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Service Department did a nice job getting my truck taken...

Service Department did a nice job getting my truck taken care of with all the bad weather. All the details of the service were fully explained in advance.

Nov 05, 2020

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I have been with the dealer since 1976 and have always...

I have been with the dealer since 1976 and have always been satisfied with their service and products. The service staff has been top notch since I delt with them from starting with them.

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Alyssa Gomez

Alyssa Gomez

New Car Sales Manager

94 Reviews
Certified
Recent Reviews

Dec 04, 2020

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This dealership is awesome helped me get a brand new car...

This dealership is awesome helped me get a brand new car for my wife ! She was so happy ! You need to see Alexis our sales person she goes above and beyond her job to get you in that car you always wanted . 5 star service all around thank you again Alexis !

Dec 03, 2020

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Everyone was very friendly and helpful, My salesman Tom...

Everyone was very friendly and helpful, My salesman Tom was great, making my experience delightful. I would recommend this dealership to everyone. If I decide to change cars I will be back!

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

Nov 16, 2020

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This dealership was a anchor of my old community in...

This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy service I found at other dealership... ..

Oct 28, 2020

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Bought a new GMC truck. Love the deal and customer...

Bought a new GMC truck. Love the deal and customer service I received. The truck is just what I was looking for and the color.

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Norm Mitchell

Norm Mitchell

Sales & Leasing Consultant
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Dealership Experience 19 years 2 months
Besides an easy and fun sales experience, I perform full Customer Service functions.
Recent Reviews

Nov 27, 2020

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Have bought several cars from Norm Mitchell. He is the...

Have bought several cars from Norm Mitchell. He is the only reason we go to Bauer. He is polite and cares that we leave very satisfied

Oct 30, 2020

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I have purchased many cars in my life and I have to say...

I have purchased many cars in my life and I have to say this has been the best buying experience. Norm Mitchell. Is fantastic and a wonderful asset to your dealership. I give Norm five stars for sure and I be sending business his way

Oct 22, 2020

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5 star sales5 star service 5 star friendliness Will...

5 star sales 5 star service 5 star friendliness Will recommend to people I know looking for a new vehicle Thank you for all your assistance

Oct 10, 2020

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I have dealt with this dealership many times and they...

I have dealt with this dealership many times and they always treat a customer the best. Norm and Bret are the best to deal with.

Oct 08, 2020

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Just another oil change. What can go wrong if your using...

Just another oil change. What can go wrong if your using pro union mechanics? Mike Werner is the best advisor you have. Norm Mitchell is the best in sales.

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David Brdar

David Brdar

Sales & Leasing Consultant
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Dealership Experience 3 years 9 months
Industry Experience 14 years 9 months
David Brdar has been in the retail industry for years. He has always worked his way to the manager or top position because of his professionalism and eagerness to be the best. He will work as hard as he can to get you the best deal he can. No haggle or hassle from him.
Recent Reviews

Nov 28, 2020

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By far the easiest car buying experience I have ever had....

By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.

Nov 20, 2020

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Very nice. Easy to deal with. All very friendly. Very...

Very nice. Easy to deal with. All very friendly. Very happy with how it all went. Would recommend to everyone looking to purchase a new auto or truck.

Oct 31, 2020

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From purchasing my vehicle on the 14th of this...

From purchasing my vehicle on the 14th of this month.... To getting my remote start on the 29th..........Both interactions were superb. Great customer service in sales........All around a great experience. (Service & Sales)

Oct 23, 2020

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This is the 2nd vehicle I've purchased and or leased,...

This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.

Oct 13, 2020

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Super nice people here, David is a great guy and holds to...

Super nice people here, David is a great guy and holds to his word. Took care of me and I ended up with an amazing truck

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Henry Horton

Henry Horton

Sales & Leasing Consultant
Recent Reviews

Nov 10, 2020

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Easy transaction, nice people to work with. I have bought...

Easy transaction, nice people to work with. I have bought three vehicles from Arnie Bauer and have always been treated great. I would highly recommend them.

Oct 22, 2020

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Pleased with vehicle and Henry was very patient and...

Pleased with vehicle and Henry was very patient and informative regarding my questions. I’m not happy about this twenty five word demand on the survey

Oct 22, 2020

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Henry was very patient with me searched to find The...

Henry was very patient with me searched to find The best deal for me. Entire process was professional. Followed CDC guideline for cleaning. Add tissue for br door.

Sep 27, 2020

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My mother brought the car in for an oil change and was...

My mother brought the car in for an oil change and was charged also with a tire rotation that she didnt ask for.. She told it the price wasnt 45.99 but 62.00 (approx). When i saw the receipt, I saw what happened. She said the man told her no oil change was $44,95

Sep 16, 2020

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Henry was very knowledgeable of his product and Customer...

Henry was very knowledgeable of his product and Customer service friendly, I would recommend Arnie & Bauer car dealership to my friends . Thanks To Mr Henry

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Bret Pechtold

Bret Pechtold

General Sales Manager
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Dealership Experience 32 years 8 months
Industry Experience 32 years 8 months
Bret started as a salesman over 25 years ago and has only worked at Arnie Bauer! People walk in daily and ask for Bret. He is the go to guy for all things sales. If you want a specific used/new car he will find it for you. It tells a lot when over 30 people a month are his repeat customers. He is the General Sales Manager now and always there to help you.
Recent Reviews

Nov 28, 2020

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By far the easiest car buying experience I have ever had....

By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

Nov 11, 2020

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Best of the best. The owner Darrin is the absolute best...

Best of the best. The owner Darrin is the absolute best car dealer I have ever met. I will recommend this dealership to all I know. Lastly I live in Texas and flew to Chicago to buy my truck from Bauer. That’s how awesome they are.

Oct 14, 2020

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Outstanding service as always. Toby really goes above and...

Outstanding service as always. Toby really goes above and beyond to ensure great service. I’m a 16 year customer and have bought all my cars from Arnie Bauer! We will continue to support this amazing business!

Oct 10, 2020

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I have dealt with this dealership many times and they...

I have dealt with this dealership many times and they always treat a customer the best. Norm and Bret are the best to deal with.

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Angie Chalmers

Angie Chalmers

New Car Sales Manager
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Dealership Experience 4 years 7 months
Industry Experience 9 years
Angie has been working in customer service since 2000. She has the personality to work with all people and loves her job. She started working in the Internet Department and then went to Sales Consultant. She was the number one Buick and third for GMC for two consecutive years before getting promoted to the New Car Sales Manager.
Recent Reviews

Dec 03, 2020

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Everyone was very friendly and helpful, My salesman Tom...

Everyone was very friendly and helpful, My salesman Tom was great, making my experience delightful. I would recommend this dealership to everyone. If I decide to change cars I will be back!

Nov 25, 2020

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everyone was extremely friendlyand was willing to work...

everyone was extremely friendly and was willing to work with me and understand my budget The sales rep was extremely detailed in going over everything within the car and made sure I had no questions

Oct 23, 2020

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This is the 2nd vehicle I've purchased and or leased,...

This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.

Oct 15, 2020

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If Angie and Alex don't reach out to me , I am not...

If Angie and Alex don't reach out to me , I am not driving this awesome truck! Thank you for a wonderful car buying experience!

Oct 08, 2020

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I would like to thank the Arnie Bauer GMC ,Cadillac and...

I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!

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Corey Dockery

Corey Dockery

Service Writer
Dealership Experience 1 years 2 months
Industry Experience 13 years 5 months
Recent Reviews

Nov 24, 2020

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The check engine light had come on but it went away 2...

The check engine light had come on but it went away 2 days later. I made an appointment with the Service Dept for Monday, Nov 23rd. They checked out the car and told me it was a glitch so it had to be reprogrammed. Everyone there is friendly, ciurteous and knowledgeable. It was still under warranty so no charge.

Nov 19, 2020

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Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

Nov 17, 2020

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My experience yesterday was great! I arrived and was...

My experience yesterday was great! I arrived and was taken on time. This was my first service because I purchased my vehicle in December of 2019. Corey was able to address a concern I had about connecting my iPhone and I was delighted! He suggested that I make an appointment with a sales person to get more information on the infotainment system. I will do this because my of the car systems are not well explained in the books. Even though I bought my car at a different dealership. I will use your dealership for services. Thanks again for yesterday!

Nov 16, 2020

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Service was excellent I will refer customers to Arnie...

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.

Oct 30, 2020

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Corey works was with us all the time. He’s very nice....

Corey works was with us all the time. He’s very nice. Helpful. Get the job done in a reasonable amount of time. Great guest service all around

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Rowland Laird

Rowland Laird

Sales & Leasing Consultant
Recent Reviews

Nov 27, 2020

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Rowland just Upgraded My Life !It was a simple process...

Rowland just Upgraded My Life ! It was a simple process and fun This is my 2nd time working with Rowland. Good Guy ! Best Car ! Excellent Personality

Nov 25, 2020

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everyone was extremely friendlyand was willing to work...

everyone was extremely friendly and was willing to work with me and understand my budget The sales rep was extremely detailed in going over everything within the car and made sure I had no questions

Nov 10, 2020

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I think the price for the vehicle was fair and Rowland...

I think the price for the vehicle was fair and Rowland was good to work with. You end up having to pay for glass etching which adds no value to the vehicle and doesn't reduce insurance so that was frustrating. I was told 'It's already done' so couldn't take it off. Vehicle had issues that I caught right away and should have been caught when it came to the lot but the service department is working to make that right as well. Overall an average car buying experience but the employees were all nice to work with.

Sep 28, 2020

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I enjoy coming into your dealership. It is always clean...

I enjoy coming into your dealership. It is always clean and welcoming. The service and sales department make you feel welcomed. Your products are always clean and inviting. Cleanliness of vehicles, service department, and facilities is number one!!

Sep 25, 2020

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Alyssa Farkas was so efficient. She was amazing. Asked...

Alyssa Farkas was so efficient. She was amazing. Asked lots of questions and worked hard to find me the perfect car. I was test driving one car and she had another ready to go when I pulled back into the lot.

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Greg Parker

Greg Parker

Sales & Leasing Consultant
Recent Reviews

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

Nov 20, 2020

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Very nice. Easy to deal with. All very friendly. Very...

Very nice. Easy to deal with. All very friendly. Very happy with how it all went. Would recommend to everyone looking to purchase a new auto or truck.

Nov 06, 2020

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I went there to buy a specific,they already sold it so I...

I went there to buy a specific,they already sold it so I bought a different one.. paid 26,000 for it and it had a plu in the front tire and no floor mats.. very disappointed

Aug 19, 2020

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Very good dealership. Greg was a very good salesman who...

Very good dealership. Greg was a very good salesman who came highly recommended to us. Thank you for helping me get into my new vehicle.

Jul 10, 2020

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Arnie Bauer is right on! Time you drive into the service...

Arnie Bauer is right on! Time you drive into the service area, crew members greet you and begin to put in protective coverage inside your car.

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Alex Cleetus

Alex Cleetus

Sales & Leasing Consultant
Recent Reviews

Nov 18, 2020

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Alex my sales person was very friendly and great to work...

Alex my sales person was very friendly and great to work with. Alex went out of his way to be helpful and do whatever he could to make the experience seem less.

Oct 19, 2020

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Our salesperson, Alex Cleetus was outstanding. Normally...

Our salesperson, Alex Cleetus was outstanding. Normally I dread buying a new car but this time it was a pleasure. Alex knew the product we were interested in. Answered all questions. Did not pressure us on the least. i would highly recommend giving him a call.

Oct 15, 2020

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If Angie and Alex don't reach out to me , I am not...

If Angie and Alex don't reach out to me , I am not driving this awesome truck! Thank you for a wonderful car buying experience!

Oct 15, 2020

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I enjoy the experience Very funny I would definitely...

I enjoy the experience Very funny I would definitely recommend this dealership it was super easy and their car prices were great If you need a car Is this a place to go

Sep 22, 2020

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The staff at the dealership are very professional and...

The staff at the dealership are very professional and courteous. This is our 2nd time leasing 2 cars at the same time and the experience is great.

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Thomas Sinon

Thomas Sinon

Sales & Leasing Consultant
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Dealership Experience 6 years 8 months
Industry Experience 36 years
Over thirty years of experience in automotive sales and management. I have a thorough understanding of auto financing and leasing, And I can guide you on all aspects of supplier pricing. I am a US Army veteran, am President of a high school board of education for 8 plus years and can help educators qualify for lower pricing and GM incentives. From the south suburbs of Chicago.
Recent Reviews

Dec 03, 2020

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Everyone was very friendly and helpful, My salesman Tom...

Everyone was very friendly and helpful, My salesman Tom was great, making my experience delightful. I would recommend this dealership to everyone. If I decide to change cars I will be back!

Nov 16, 2020

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This dealership was a anchor of my old community in...

This dealership was a anchor of my old community in Harvey. they always were good partners and trustworthy I did my research and knew what Suv I was looking for and they delivered without the heavy service I found at other dealership... ..

Sep 07, 2020

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First and for most I wanna say that dealership was...

First and for most I wanna say that dealership was awesome and I appreciate everything and my NEW Lacrosse!!!!!! Looking forward too doing business again!!!

Sep 05, 2020

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Our salesman Tom S. was very helpful, answered all our...

Our salesman Tom S. was very helpful, answered all our questions. We had excellent service and are very pleased with our purchase. We will definitely recommend Arnie Bauer's to anyone looking for a vehicle.

Aug 27, 2020

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Great professional service always treated like family....

Great professional service always treated like family. From sales , management team to service always very attentive to our needs. Thanks for making my family feels at home . Tom you are the best.

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Jessica McCormick

Jessica McCormick

Customer Service Manager
Recent Reviews

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

Nov 19, 2020

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Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

Nov 16, 2020

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Service was excellent I will refer customers to Arnie...

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.

Oct 31, 2020

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Great dealership! Can’t say enough good things about...

Great dealership! Can’t say enough good things about them. They are always prompt with service . They tell you what needs to be done before doing it.

Oct 29, 2020

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Adam is attentive. efficient,and thorough., whenever I...

Adam is attentive. efficient,and thorough., whenever I have had a challenge or questions in ref to my vehicles he has been the man to see or call ., he is truly an awesome and irreplaceable asset to the establishment. Ms McCormick has always been proactive in her expertise. And Jeff Grotee and Henri Horny have been Greaaat at helping me purchase vehicles of my liking..

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Tom Pagoria

Tom Pagoria

Sales & Leasing Consultant
Recent Reviews

Oct 23, 2020

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This is the 2nd vehicle I've purchased and or leased,...

This is the 2nd vehicle I've purchased and or leased, total for my husband and I is 4 vehicles. The entire team at Arnie Bauer are kind, helpful, resourceful, and professional. Dave, Angie, Trena and Adam are all great to work with. Thank you.

Oct 08, 2020

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I would like to thank the Arnie Bauer GMC ,Cadillac and...

I would like to thank the Arnie Bauer GMC ,Cadillac and Buick for taking good care of my needs regarding my vehicle, my I appreciate the respect that was given and the deal that was agreed upon. I just purchase this used 2018 Terrain that was pulling to the left. The technicians found that it in fact needed to have a wheel alignment. Now, my truck is driving straight, which is important in driving. Thank you for My GMC!

Sep 30, 2020

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Tom Pagoria was my salesman he was very nice and...

Tom Pagoria was my salesman he was very nice and knowledgeable about the SUV's on the lot we test drove the vehicle and had another appointment over in Orland Park . We had left and after about may 3 miles We turned around and went to talk to Tom and met Angie and Trina ! Thank you guys I love my Red GMC Terrain !😁🥰😍😘

Jul 06, 2020

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Did a great job on pricing very informative very clean...

Did a great job on pricing very informative very clean and helpful employees. Team work on getting you in and out after deal made very please.

Jun 08, 2020

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Love working with the Arnie Bauer team!Customer service...

Love working with the Arnie Bauer team! Customer service is great, cars are always ready when promised. Facility is neat and clean. Always happy with our experience!

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Alyssa Farkas

Alyssa Farkas

GM
Recent Reviews

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

Nov 06, 2020

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I went there to buy a specific,they already sold it so I...

I went there to buy a specific,they already sold it so I bought a different one.. paid 26,000 for it and it had a plu in the front tire and no floor mats.. very disappointed

Oct 28, 2020

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Bought a new GMC truck. Love the deal and customer...

Bought a new GMC truck. Love the deal and customer service I received. The truck is just what I was looking for and the color.

Sep 25, 2020

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Alyssa Farkas was so efficient. She was amazing. Asked...

Alyssa Farkas was so efficient. She was amazing. Asked lots of questions and worked hard to find me the perfect car. I was test driving one car and she had another ready to go when I pulled back into the lot.

Aug 13, 2020

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I sales person was very very knowledgeable of my vehicle...

I sales person was very very knowledgeable of my vehicle that I purchased. Customer service was a five and I will recommend my family to purchase a vehicle from Arnie Bauer thank you

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Joe Gromala

Joe Gromala

Parts Manager
Recent Reviews

Oct 14, 2020

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Outstanding service as always. Toby really goes above and...

Outstanding service as always. Toby really goes above and beyond to ensure great service. I’m a 16 year customer and have bought all my cars from Arnie Bauer! We will continue to support this amazing business!

Sep 10, 2020

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Great job easy to schedule appt and they gave me a loaner...

Great job easy to schedule appt and they gave me a loaner to get to work the parts dept got the right part and everything went well

Aug 03, 2020

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I find this dealership very customer oriented. They go...

I find this dealership very customer oriented. They go out of their way to give you down to earth care, suggestions and service. Alesus looking out on your behalf.

Jul 23, 2020

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Took almost 2 hours for oil change come from Chicago had...

Took almost 2 hours for oil change come from Chicago had to take half day off then to wait almost two hours that way to for oil change

Jun 25, 2020

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Love this dealership! Been coming here for a long time to...

Love this dealership! Been coming here for a long time to buy and get my vehicle serviced. Keep up the good work and thank you for always being friendly.

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Alexis Malecha

Alexis Malecha

Sales & Leasing Consultant
Contact Me
Dealership Experience 1 years 2 months
Industry Experience 1 years 2 months
Alexis joined Arnie Bauer's team at the end of 2019. She enjoys working with people and helping them find a great deal. She will go above and beyond for her customers.
Recent Reviews

Dec 04, 2020

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This dealership is awesome helped me get a brand new car...

This dealership is awesome helped me get a brand new car for my wife ! She was so happy ! You need to see Alexis our sales person she goes above and beyond her job to get you in that car you always wanted . 5 star service all around thank you again Alexis !

Dec 03, 2020

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Everyone was very friendly and helpful, My salesman Tom...

Everyone was very friendly and helpful, My salesman Tom was great, making my experience delightful. I would recommend this dealership to everyone. If I decide to change cars I will be back!

Nov 28, 2020

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By far the easiest car buying experience I have ever had....

By far the easiest car buying experience I have ever had. Everyone was easy to work with from Darren to David, Alexis, Brett to Trina and all were very helpful.

Nov 20, 2020

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Very nice. Easy to deal with. All very friendly. Very...

Very nice. Easy to deal with. All very friendly. Very happy with how it all went. Would recommend to everyone looking to purchase a new auto or truck.

Nov 10, 2020

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The manager and Alexis were great to work with. Able to...

The manager and Alexis were great to work with. Able to get to my price point and was able to get the vehicle I loved. Like working with women.

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David Steffan

David Steffan

Service Coordinator
Recent Reviews

Nov 20, 2020

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I love the Arnie Bauer Cadillac located in Matteson....

I love the Arnie Bauer Cadillac located in Matteson. Illinois which is only about 3 miles from my house. The management team and staff are very polite, prompt professional and pleasant.

Nov 19, 2020

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Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

Nov 16, 2020

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Service was excellent I will refer customers to Arnie...

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.

Nov 05, 2020

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I have been with the dealer since 1976 and have always...

I have been with the dealer since 1976 and have always been satisfied with their service and products. The service staff has been top notch since I delt with them from starting with them.

Oct 15, 2020

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Adam was the dealer service rep who assisted with the...

Adam was the dealer service rep who assisted with the facilitation of repairs to my vehicle. He was attentive and acknowledged each customer he engaged with. Service at this location was excellent

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Jacob Koehne

Jacob Koehne

Sales & Leasing Consultant
Recent Reviews

Nov 27, 2020

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I have bought a lot of cars in my life I do not like...

I have bought a lot of cars in my life I do not like pressure sales This dealer was the best about letting me make up my own mind on my own time . Jake did a awesome job and kept to his word BEST DEAL I EVER WORKED ON THANKS JAKE

Nov 03, 2020

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Sales Man Jacob Koehne was outstanding! Made me feel like...

Sales Man Jacob Koehne was outstanding! Made me feel like I was the most important person in the dealership! Can’t say enough about his service!

Sep 25, 2020

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Alyssa Farkas was so efficient. She was amazing. Asked...

Alyssa Farkas was so efficient. She was amazing. Asked lots of questions and worked hard to find me the perfect car. I was test driving one car and she had another ready to go when I pulled back into the lot.

Aug 17, 2020

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The best sales and service worldwide!!!!!!!!!!! Just...

The best sales and service worldwide!!!!!!!!!!! Just walking into the doors of this dealership, you instantly know you are considered an very important customer. Once you leave, you know it!!!!!!!!!!!!

Jun 08, 2020

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They were friendly enough, no issues with that, however I...

They were friendly enough, no issues with that, however I feel full disclosure on the used truck I bought did not happen. There is an issue that was covered up by deleting codes from the info center that warned of low coolant. The only way that would happen is if the service department cleared the code.

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Mark Snyder

Mark Snyder

msnyder@arniebauer.com
Recent Reviews

Nov 19, 2020

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Employee Rating

Once again it was a pleasure dealing with all of Arnie...

Once again it was a pleasure dealing with all of Arnie Bauer's service center and customer service staff. In and out quickly and safely. Thank you.

Nov 16, 2020

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Service was excellent I will refer customers to Arnie...

Service was excellent I will refer customers to Arnie Bauer in the future. Thank you so much for providing excellent customer service. Hope to see you for my next service.

Nov 11, 2020

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Overall the dealership is nice and the people are...

Overall the dealership is nice and the people are friendly. Unfortunately, I felt a certain way when reviewing repairs needed for my vehicle with associate.

Aug 27, 2020

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Had a very good meeting yesterday at Arnie Bauer Buick...

Had a very good meeting yesterday at Arnie Bauer Buick for my first time since purchasing auto last November. They examined the entire car from front to back. They guaranteed me it would not take over 1 hour and they were right on time!

Jun 26, 2020

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Jack xxx people and technicians with stupidity says...

Jack xxx people and technicians with stupidity says transmission fluid leaking but it was oil that spill when I refill it awhile ago. No transmission marks in garage or parking area where every. Jack xxx technical and bosses

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